Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Job Description

Position Title: Transformation Project Manager

Department / Functional Area: Finance
Reports To: Operational Excellence Lead
Work Location: Hong Kong
Geographical Responsibilities / Scope: All regions

Position Objective

The Transformation Project Manager will be dedicated to leading the Labour Optimisation programme across Mandarin Oriental Hotels, implementing technology and best practices to streamline operation workforce management. The objective of this role is to ensure the successful delivery of project(s).

Roles and Responsibilities

This is an exciting opportunity to lead strategic projects and ensure successful delivery. Key responsibilities include:

• Project Governance & Planning (20%)
  Lead project governance including regular meetings, updates to SteerCo, and maintaining key project documentation such as plans, checklists, RAID logs, and budgets.

• Stakeholder Engagement (20%)
  Communicate and collaborate with senior stakeholders across Corporate, Hotels, and other functional areas to ensure alignment and support.

• Workstream Coordination (20%)
  Liaise with workstream leads to foster cooperation, track progress, and identify risks early.

• Change Management (20%)
  Define and advise on best practice change strategies, encourage adoption, and support teams in navigating change positively.

• Team Support & Knowledge Sharing (20%)
  Provide training and support to project teams and users, and work collaboratively to capture and share best practices across the group.

Communication Requirements

This role involves both internal and external communication. Key requirements include:

• Proven experience in change management and effective communication

• Strong written and verbal communication skills

Minimum Job Requirements

· Experience in delivery of digital transformation projects across Finance, Operation , IT, or Customer
· Project management experience
· Experience in managing a large-scale project ideally with regional exposure
· Excellent track record in change management and communications
· Project management training
· Prior experience of system and/ or operating model implementation
· Experience with coordinating and facilitating workshops
· Hospitality experience preferred but not required
· Strong stakeholder management skills, able to work with stakeholders across regions, levels and departments
· Seeks continuous improvement opportunities and actively listens and builds on others’ ideas
· Hands-on, whilst being able to see the bigger picture
· Proficient in English

The above statements as intended to describe the general nature and level of work being performed by incumbent assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of incumbent so classified. Reasonable accommodations to essential functions of the job will be made if appropriate.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you? ​