Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Doha
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.
Main Responsibilities
Oversee all operational and administrative aspects of the bar as appropriate and be able to prioritize the involvement in the overall beverage and cigar related matters throughout the hotel.
Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are always in place.
Supervise the maintenance and cleanliness of the bar at all times and carry out monthly
or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the outlet to maximize revenue generating opportunities in line with market demands.
Ensure accuracy of all beverages, wine and cigar menus in the bar and work closely with the Bar Supervisors and the Outlet Managers together to plan and execute wine and beverage promotions and keep the beverage and wine menu updated.
Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately.
Source suitable complimentary snacks and create appropriate standard presentations for those for the bar environment within the hotel.
Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comments, guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine and the Outlet Managers.
Requirements
Experience as Assistant Manager in a high end bar with highest levels of service is preferred.
A minimum of 3 years of experience working in a 5-star hotel environment, including 1 year in a bar environment.
International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East is preferred.
Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly.
Excellent verbal and written communication skills in English.
If you are interested in joining our team apply today!
The F&B Executive is responsible to assist Managers to ensure a smooth operation. He/She will have to respond proactively to guest queries and to ensure guest's satisfaction are met at all time.
General
Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
Main...
The Telephone Operator is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Emirates Palace Mandarin Oriental policies and procedures.
Mandarin Oriental, Lago di Como’s Reservations Agent is in charge of timely and accurately taking bookings, via e-mail and by telephone, ensuring that MOHG’s standards are respected and surpassed at all times.
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