Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

 

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

 

About the Role

The Assistant Director of People & Culture plays a key leadership role in supporting the Director of People & Culture in building a high‑performing, values‑driven culture at Mandarin Oriental, Makati. This role is instrumental during the pre‑opening phase, helping to establish people strategies, policies, and practices that align with Mandarin Oriental’s legendary service culture and long‑term vision.

The successful candidate will act as a trusted partner to leaders and colleagues, championing colleague engagement, operational excellence, and compliance while nurturing a positive, inclusive, and high‑performance workplace.

Key Responsibilities

Strategic & Leadership Support

• Partner closely with the Director of People & Culture in executing the overall People & Culture strategy for the hotel
• Support the development and implementation of pre‑opening HR frameworks, policies, procedures, and systems
• Act as a role model for Mandarin Oriental’s values, behaviors, and service culture
• Provide guidance and support to department leaders on people‑related matters

Recruitment & Pre‑Opening Readiness

• Support end‑to‑end recruitment activities, including workforce planning, talent sourcing, interviews, and selection
• Coordinate mass recruitment initiatives, assessment activities, and onboarding programs
• Ensure all colleagues are hired, onboarded, and trained in accordance with brand standards and opening timelines
• Maintain accurate recruitment and employee records in compliance with company and legal requirements

Colleague Engagement & Culture

• Champion colleague engagement initiatives that foster a positive, inclusive, and high‑performance culture
• Support the rollout of Mandarin Oriental brand orientation, values immersion, and culture‑building programs
• Assist in organizing colleague activities, recognition programs, and engagement events
• Act as a point of contact for colleague concerns, ensuring fair, consistent, and timely resolution

Learning, Development & Performance

• Support learning and development initiatives in partnership with department heads and corporate resources
• Assist in the implementation of performance management processes, including goal setting, appraisals, and feedback
• Help identify development needs and support succession planning initiatives

Employee Relations & Compliance

• Assist in managing employee relations matters, including disciplinary processes and grievance handling, in line with company policy and local labor laws
• Ensure compliance with Philippine labor regulations and Mandarin Oriental policies
• Support audits, reporting, and documentation related to People & Culture operations

HR Operations & Administration

• Oversee day‑to‑day People & Culture operations, ensuring efficiency and accuracy
• Support payroll coordination, benefits administration, and HR reporting
• Maintain accurate and confidential employee records and HR systems
• Prepare reports, presentations, and analysis for management and corporate requirements

What We’re Looking For

• Bachelor’s degree in Human Resources, Psychology, Business Administration, Hospitality Management, or related field
• Minimum 5–7 years’ experience in Human Resources / People & Culture, preferably in luxury hospitality
• Prior pre‑opening experience is highly advantageous
• Strong knowledge of Philippine labor laws and HR best practices
• Excellent interpersonal, communication, and stakeholder‑management skills
• High level of integrity, discretion, and professionalism
• Hands‑on, proactive, and solutions‑oriented mindset
• Proficiency in Microsoft Office and HR systems
• Ability to thrive in a fast‑paced, evolving pre‑opening environment

Why Join Mandarin Oriental, Makati?

• Be part of a prestigious luxury hotel pre‑opening
• Play a key role in shaping the culture and colleague experience from day one
• Work with a globally respected brand known for excellence and people‑first values
• Enjoy long‑term career growth opportunities within Mandarin Oriental Hotel Group

Are you a master of craft who thrives in a team that succeeds together?
We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.