Director of Rooms

The Landmark Mandarin Oriental, Hong Kong is looking for a Director of Rooms to join our Rooms Division.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, The Landmark Mandarin Oriental, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at The Landmark Mandarin Oriental, Hong Kong within Rooms Division in Hong Kong, the Director of Rooms is responsible for the overall strategic planning, organization, and coordination of the hotel’s Rooms Division, including Housekeeping, Front Office, Concierge, Telecommunications, and Security, to provide leadership and direction to ensure seamless operations, maximize revenue opportunities, and consistently uphold the exceptional guest satisfaction.

As Director of Rooms, you will be responsible for the following duties:

• Provide strategic leadership and operational oversight for the Front Office, Concierge, Housekeeping, and Security departments, ensuring seamless and exceptional guest service across all touchpoints

• Maximize rooms revenue and occupancy through effective rate and inventory management, ensuring optimal yield and profitability

• Define, communicate, and oversee departmental duties and workflows to ensure efficient, logical, and guest‑centric operations

• Ensure appropriate staffing levels at all times to support service excellence and operational efficiency

• Uphold and enforce all quality standards, policies, and procedures, ensuring full compliance and consistent delivery of luxury service

• Ensure all equipment, guest areas, and building assets are properly maintained, coordinating preventive maintenance and timely repairs

• Conduct regular inspections and spot checks to monitor service quality, cleanliness, and departmental performance

• Maintain accurate, timely, and comprehensive departmental records and reports in line with organizational standards

• Identify and propose enhancements, including new projects, equipment, amenities, and process improvements to elevate the guest experience

• Prepare and manage annual operating budgets, capital expenditure plans, and manpower forecasts for all Rooms Division departments

• Monitor and analyze departmental expenses to ensure financial performance aligns with budgetary targets

• Lead all aspects of people management, including recruitment, performance reviews, coaching, training, counselling, and disciplinary actions to build a high‑performing and service‑focused team

• Ensure impeccable grooming, professional conduct, and personal hygiene standards are maintained by all team members

• Participate actively in daily morning briefings and scheduled management meetings, contributing insights and operational updates

• Review and analyze rate discrepancy reports to protect revenue integrity and ensure compliance with established controls

• Address and resolve guest complaints and feedback promptly and professionally, maintaining high guest satisfaction scores

• Oversee ongoing updates and effective implementation of the Legendary Service Training manual to sustain a culture of excellence

• Foster strong collaboration and communication with other departments, ensuring smooth interdepartmental coordination

• Ensure the highest standards of safety and security for guests, colleagues, and hotel assets

As Director of Rooms, we expect from you:

• Bachelor' s degree holder in Hospitality Management or relevant discipline

• Minimum 8 years of relevant working experience, with at least 5 years in managerial level or of similar capacity, preferably in luxury hotel

• Proficient written and spoken English, knowledge in Putonghua is an advantage

• Proven track record of leadership in Rooms, with strong operational expertise and a commitment to delivering exceptional guest experiences

• Highly organized and able to manage multiple priorities in a fast-paced, guest-centric environment

• Strong communication and interpersonal skills with the ability to engage effectively at all levels of colleagues and guests

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.