About the job

Based at Mandarin Oriental, Barcelona and reporting to the Director of Food & Beverage, the Assistant Director of Food & Beverage supports the daily operations of the entire division and acts as deputy in the Director’s absence.
This role ensures profitability, creativity and operational excellence across all F&B outlets—including restaurants, bars, banqueting, in-room dining and outside catering—while fostering teamwork, delivering exceptional guest experiences and supporting financial and strategic initiatives.

As Assistant Director of Food & Beverage, you will be responsible for:

Operational Excellence

• Supporting the Director of Food & Beverage in the day-to-day running of the division and acting as deputy when required.

• Ensuring profitability, efficiency and creativity across all F&B outlets, including banquets, events and in-room dining.

• Reviewing guest comments, service audits and incident reports to identify improvement opportunities and implement action plans.

• Staying updated on market trends in cuisine, beverage and service to encourage innovation.

• Ensuring grooming, appearance and service standards reflect Mandarin Oriental’s professionalism and culture.

• Maintaining SOPs for the F&B Division and ensuring consistent implementation.

• Guaranteeing full compliance with health, safety and hygiene standards, including MOHG audits.

• Ensuring seamless and proactive communication between departments to promote teamwork and engagement.

Guest Experience

• Ensuring customer satisfaction from arrival to departure in line with LQE and internal service standards.

• Meeting and greeting VIPs and key clients, ensuring follow-up on all relevant details.

• Partnering with Sales & Marketing to increase local and international exposure of F&B outlets.

• Approving menus, pricing and promotional initiatives to maximise revenue opportunities.

Financial Responsibilities

• Managing the F&B Division budget, monitoring expenses and preventing cost overruns.

• Analysing and controlling food and beverage costs to achieve financial targets.

• Accurately forecasting financial performance and contributing to financial reviews.

• Working closely with Finance to ensure consistent tracking and optimisation of results.

• Controlling operational costs without compromising guest experience or service quality.

People Leadership & Development

• Maintaining a well-trained, motivated and engaged team aligned with luxury service standards.

• Conducting annual performance reviews using MOHG’s Performance & Development System PROFILE.

• Supporting counselling, coaching and disciplinary procedures in accordance with hotel policies.

• Collaborating with the Learning & Development Manager on departmental training needs.

• Supporting HR in recruitment, development, onboarding and succession planning.

• Encouraging a culture of continuous learning, professionalism and enthusiasm.

Additional Responsibilities

• Ensuring effective follow-up on all actions discussed with leadership, VIP guests and key stakeholders.

• Performing any other reasonable duties as required by the Resident Manager or General Manager.

As Assistant Director of Food & Beverage, we expect from you:

• Strong leadership, communication and problem-solving abilities.

• Proven experience in luxury hospitality, ideally in high-volume and diverse F&B environments.

• Financial acumen and understanding of F&B cost structures.

• Ability to work under pressure while maintaining calm, clarity and professionalism.

• Creativity, adaptability and a proactive mindset focused on continuous improvement.

• A team-oriented approach, with the ability to motivate and develop multicultural teams.

• Fluency in English and Spanish; additional languages are a plus.

Our commitment to you

Learning & Development. Tailored programmes to support your continuous growth.
MOstay. Complimentary stays and special colleague rates worldwide.
Health & Colleague Wellness. A variety of benefits and wellness initiatives supporting work-life balance.

Benefits

• Access to a canteen with weekly-rotating menus.

• Learning platform with personalised training plans.

• Uniform cleaning and pressing service.

• Young, fun and multicultural work environment.

• Complimentary stays and special colleague rates.

• Coffee corner available all day.

• Electric kick scooter & bike parking.

• Staff parties and team-building events throughout the year.

• Internal career growth opportunities within the Group.

• Weekly physiotherapy sessions.

• Birthday day off.

Mandarin Oriental is an equal opportunity employer. We value the uniqueness of each individual, embracing diverse perspectives, cultures, lifestyles and personal circumstances. Our commitment lies in providing equal opportunities and maintaining a productive, inclusive and discrimination-free work environment.

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