Duties and Supporting Responsibilities

• Operate the Front Office properly, efficiently and with profitability;
• Supporting the Front Office Manager ensuring that Legendary Quality Standards, policies and procedures of Mandarin Oriental Wangfujing, Beijing are properly understood and followed through among Front Office colleagues;
• Supporting the Front Office Manager in ensuring and maintaining a very high standard of personal hygiene, behaviour and grooming standards of colleagues;
• Ensure accurate communication of information and guest requests to all relevant departments;
• Handle all guest complaints and specific guests’ requests by cooperating with all departments;
• Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival);
• Personally welcomes VIP guests as well as repeat guests and Fans of MO; recognize and anticipate their individual needs in collaboration with Guest Relations team;
• Provide prompt assistance to guests in the lobby and Front Office area;
• Handle cash drawer properly as outlined in the MOHG Controller's manual;
• Provide quality service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience;

Requirements

• 2-year experience in the same position or Front Office Supervisor within a luxury environment;
• Bachelor's degree in Hospitality Management or a related field;
• Strong verbal and written communication skills in English and Chinese;
• Able to multi-task and problem solving;
• Strong knowledge of front office operations, including reception, cashiering and concierge;
• The ability to work well in a team environment;