Operate the Front Office properly, efficiently and with profitability;
Supporting the Front Office Manager ensuring that Legendary Quality Standards, policies and procedures of Mandarin Oriental Wangfujing, Beijing are properly understood and followed through among Front Office colleagues;
Supporting the Front Office Manager in ensuring and maintaining a very high standard of personal hygiene, behaviour and grooming standards of colleagues;
Ensure accurate communication of information and guest requests to all relevant departments;
Handle all guest complaints and specific guests’ requests by cooperating with all departments;
Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival);
Personally welcomes VIP guests as well as repeat guests and Fans of MO; recognize and anticipate their individual needs in collaboration with Guest Relations team;
Provide prompt assistance to guests in the lobby and Front Office area;
Handle cash drawer properly as outlined in the MOHG Controller's manual;
Provide quality service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience;
Requirements
2-year experience in the same position or Front Office Supervisor within a luxury environment;
Bachelor's degree in Hospitality Management or a related field;
Strong verbal and written communication skills in English and Chinese;
Able to multi-task and problem solving;
Strong knowledge of front office operations, including reception, cashiering and concierge;
Director of Learning & Development
Mandarin Oriental New York is looking for a Director of Learning and Development to join our People and Culture team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating inte...
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