Duty Manager
值班经理
Mandarin Oriental, Sanya is looking for a Duty Manager to join our Front Office team.
三亚珊瑚湾文华东方酒店现招募值班经理加入前厅部团队。
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
你是一位具有工匠精神的大师吗?你是否有愿望加入我们团队,共同努力,一起成功?你是否能够展示诚信与尊重,勇担责任?您是否拥抱变化、接受成长型思维模式?我们诚邀您成为卓越的粉丝。
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
文华东方酒店集团是屡获殊荣的酒店管理公司,在世界各地的显著地点拥有最奢华的酒店、度假村及住宅,并拥有强有力的开发拓展能力。文华东方酒店集团因成功打造全球最炙手可热的酒店而受到广泛认可,其传奇服务的灵感源自亚洲传统,同时代表着最前沿的奢华体验。
MANDARIN ORIENTAL, SANYA
三亚珊瑚湾文华东方酒店
A hidden gem where nature is celebrated, and privacy is assured.
一个融合自然美景与身心疗愈的隐奢世外桃源
Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury.
The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea.
三亚珊瑚湾文华东方酒店是文华东方酒店集团在中国大陆的首家酒店,在传递当代奢华及体现海南特色的同时,反映出集团东方色彩的传统,为国内宾客提供远离喧嚣的宁静和放松。
酒店位于占地12万平方米的热带雨林中,独享1.2千米的珊瑚海滩。热带植物郁郁葱葱,俯瞰南中国温暖舒缓的海水。
About the job
Based at the Mandarin Oriental, Sanya within the Front Office Department in Sanya, the Duty Manger is responsible for providing service that is in line with guests’ expectations and Mandarin Oriental LQE, and supervising for promptness and accuracy the fulfilment of guests’ requests. Duty Manager is responsible for promptly handling guest complaints, coordinating resources to resolve issues and following up on feedback; meanwhile, they take the lead in responding to emergency situations to ensure on-site order and guest safety. Report to Guest Experience Manager.
值班经理负责提供符合宾客期望及文华东方品牌核心服务标准(LQE)的服务,并监督宾客需求得到及时、准确的响应。值班经理需及时处理宾客投诉,协调资源解决问题并跟进反馈;同时牵头应对突发紧急情况,保障现场秩序与宾客安全。该岗位向宾客体验经理汇报。
As Duty Manager, you will be responsible for the following duties:
作为值班经理,您需要承担以下职责:
As Duty Manager, we expect from you:
作为别墅经理,我们需要您具备:
较强的人际交往能力及解决问题的能力
精通酒店产品知识
高度的责任心和可靠性
在快节奏的环境中,提升抗压能力
团结协作
专注客人需求,情绪稳定,彬彬有礼
较好的英语语言技能
Our commitment to you
我们承诺给您
学习与发展:您的成功即是酒店的成功。我们为您职业生涯的各个阶段精心设计独特的学习与发展计划,使您不断成长。
同事入住福利: 当您作为我们的同事努力工作时,休假是非常重要的。做为文华东方酒店大家庭的一员,无论您身处世界何处,都可以申请入住文华东方酒店。同事入住福利项目为您及您的家人提供免费住宿和员工价。
同事健康及福祉:找到工作与生活的平衡点非常重要。我们非常重视您的健康及福祉。我们为全球所有同事提供各种健康福利及保健计划。
Local benefits
本地福利
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