Assistant Front Office Manager

Mandarin Oriental, Munich is looking for an Assistant Front Office Manager (m/f/d) to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Munich is located in a quiet street in the Old Town of Munich, close to many of the city’s most famous sites. Elegantly appointed and beautifully designed, we offer the perfect mix of Oriental style and German charm.

About the job

Based at the Mandarin Oriental, Munich the Assistant Front Office Manager is responsible for smooth operations at our Front Office. The Assistant Front Office Manager reports to the Front Office Manager.

As Assistant Front Office Manager, you will responsible for the following duties:

• Coordination and support on all shifts
• Ensuring that shifts run smoothly
• Assisting the front office manager in the preparation of duty and vacation schedules
• Ensuring good and effective collaboration with all departments
• Preparing and conducting meetings and team briefings
• Deputy for the Front Office Manager / Night Manager in case of absence

As Assistant Front Office Manager, we expect from you:

• Completed vocational training in the hotel industry
• Practical work experience at the Front Office and/or in guest services as well as first management experience, preferably in the luxury hospitality
• Friendly appearance as well as strong service orientation, discretion and empathy
• Entrepreneurial thinking and acting
• Structured and independent way of working
• Ability to work in a team and good conversation skills
• Very good MS-Office skills
• Excellent communication skills in German and English, other languages are advantageous

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Guaranteed additional Vacation Day on the Day of Your Birthday and one additional vacation day for every 5 years of service
• In addition to fair working conditions, we offer a variety of small benefits that make everyday work more enjoyable – including complimentary beverages as well as small, regular tokens of appreciation and gifts.
• Our passion for hospitality is also reflected in additional benefits, such as special offers and discounts at nearby restaurants and hotels.

We’re Fans. Are you?