Responsibilities

• Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group’s Learning & Development standards.
• Supporting all efforts to enliven our Company’s Mission, Values and Legendary Quality Experiences throughout the hotel.
• Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with L&D Hotel Plan and reflect business priorities.
• Coordinate, execute and follow up on all training activities within the hotel.
• Maintain an ongoing L&D calendar for the hotel and ensure learning resources and opportunities are maximized. Proactively collect training nominations for all training programs in accordance with the related audience. Send joining instructions for L&D programs in a timely manner.
• Maximizing learning by providing a creative, fun and exciting environment in delivering training such as Move-In orientation, product knowledge and other new hire relevant programs.
• Assist in facilitation of continuous customer service training as outlined by LQEs, Forbes, etc. on a needful basis.
• Managing the train tracker with all compliance and mandatory trainings for different levels.
• Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&D library.
• Managing online learning through the Loop platform.
• Mindful on training expenses to meet the hotel’s needs while remaining within budget guidelines.
• Always maintaining orderliness and cleanliness of the office and the hotel training Room/training venue.
• Contribute and actively participate in the monthly Department Trainers meeting, take minutes, and ensure prompt distribution.
• Provide support and development of departmental trainers as required.
• Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met.
• Assist in initiating all colleague recognition initiatives.
• Taking ownership to perform any additional duties assigned by the Director of L&D and L&D Manager, and continuously support People & Culture initiatives.
• Conduct self in a professional manner to reflect the high standards of Emirates Palace Mandarin Oriental and Mandarin Oriental Hotel Group.

Key Competencies

• Extensive experience in the hospitality industry, previous training experience is a must
• Confident and dynamic public speaker, able to communicate and interact effectively with all levels of an organization
• Outstanding communication skills, both written and verbal
• Ability to train, motivate, evaluate and mentor colleagues to meet desired ends
• Skilled at fostering strong relationships with colleagues while consistently upholding the confidentiality of both colleagues and guests.
• Enthusiastic and positive personality with ability to build trusting relationships with others.
• Creative, effective team player, possessing a high degree of professionalism, energy and determination.
• Proven organizational skills, work well on their own, able to set and meet deadlines with quality results
• Proficient in MS Office Applications, advanced in Excel and PowerPoint 
• Ability to multitask 
• Great attention to detail