Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About the job

Based at the Mandarin Oriental, Milan within the Seta Department in Milan, the Assistant Maitre d’Hotel is responsible for, but not limited to, supervising the service in the Speciality Restaurant. To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily restaurant activities and maintaining the highest standard of service established by the hotel.  The Assistant Maitre d’Hotel reports to the Restaurant Manager.

As Assistant Maitre d’Hotel you will be responsible for the following duties:

Administration

• Must have excellent food and beverage knowledge

• Start and finish shifts at the correct time

• Must be able to coordinate the work and duties of the restaurant staff

• Must be familiar with all cashiering procedures

• Must be capable of handling all relevant equipment

• Attend daily meetings

• Attend all mandatory training sessions arranged by MO

• Monitor and supervise small VIP/private dining functions that are not handled by banqueting

• Ensure correct quality, presentation and delivery of all dishes and drinks

• Perform all administrative tasks designated to him/her by management

• Perform monthly inventory and purchasing tasks assigned by the management

Human Resources/ Colleagues

• Supervise F&B service by directing, correcting and supporting their subordinates

• Ensure that the restaurant is adequately staffed during their shift and to notify their superior of any shortages

• Identify and carry out any specific training and development needs among the team

• Develop and support direct reports.

Maintaining Standards

• Support company's philosophy and company culture through the use of Legendary Quality Experiences (LQE) on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

• Support company's philosophy and company culture through the use of Mandarin Oriental Quality Assurance (MOQA) on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

• Taking reservations accurately where necessary while keeping track of guests preferences

• Greeting and seating guests according to MO standards

• Presenting the menu correctly to each guest

• Taking orders from all guests in line with restaurant policy

• Offering suggested up-selling based on outlet policy

• Serving food and beverages according to MO standards

• Clearing plates and tables and ensuring general table maintenance throughout the meal

• Presenting the bill

• Ensuring guest satisfactionHandling special requests from guests and VIPs

• Handling guest complaints

• Bidding guests farewell

• Anticipating the guests’ needs

Hygiene and Cleanliness

• Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image

• Ensure that the environment of the outlet is being maintained to MO standards

Health and Safety

• Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place

• Be aware of, and comply with local and relevant Food Acts.

• Wear any appropriate protective clothing provided by or recommended by the Hotel.

• Report any defects in the building, plant or equipment according to the Hotel procedures.

• Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.

• Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.

• Be aware of Fire safety plans

• Adhere to Safe & Sound procedures regarding Health & safety

• Adhere to Safe & Sound procedures regarding HACCP standards

• Attend any training deemed appropriate by your Head of Department

As Assistant Maitre d’Hotel we expect from you: 

• Have a minimum of 5 years experience in a luxury establishment

• Have a keen interest in food and the culinary ambitions of the establishment.

• Willing to work a flexible schedule and holidays.

• Work in a safe, prudent and organized manner

• Have an in-depth knowledge of food and preparation

• Have an excellent knowledge of wine and beverages

• Be able to relate to all levels of guests and management

• Have the ability to handle multiple tasks at one time

• Have excellent communication and organization skills

• Have the ability to handle guest requests in a detailed manner

• Reading, writing and oral proficiency in the local language mandatory

• Reading, writing and oral proficiency in the English language

• Reading, writing and oral proficiency in the other foreign language (French, Spanish) preferable

• Professional appearance and demeanor at all times

• Have mathematical skills, computer software aptitude (as required) and good hotel operation knowledge

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package

• Meals available at our Employee Restaurant

• Complimentary Dry Cleaning for Employee Uniforms

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