Mandarin oriental, Milan is looking for a Assistant Maitre d’Hotel to join our Seta team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About the job:

Based at the Mandarin Oriental, Milan within the Seta Restaurant, the Assistant Maître d’Hotel supports both the Restaurant Manager and the Maître d’Hotel in overseeing the service operations of the fine dining restaurant. The role is responsible, although not limited to, supervising daily restaurant service, ensuring smooth operations, and maintaining the highest standards of guest satisfaction and service excellence.The Assistant Maître d’Hotel assists in the operational management of the outlet, coordinates daily activities, supports and guides the restaurant team, and ensures that all service standards, procedures, and guest expectations are consistently met in line with the luxury standards of Mandarin Oriental.

As Assistant Maitre d’Hotel you will be responsible for the following duties:

Administration

• Must have excellent food and beverage knowledge
• Start and finish shifts at the correct time
• Must be able to coordinate the work and duties of the restaurant staff
• Must be familiar with all cashiering procedures
• Must be capable of handling all relevant equipment
• Attend daily meetings
• Attend all mandatory training sessions arranged by MO
• Monitor and supervise small VIP/private dining functions that are not handled by banqueting
• Ensure correct quality, presentation and delivery of all dishes and drinks

Human Resources/ Colleagues

• Supervise F&B service by directing, correcting and supporting their subordinates
• Ensure that the restaurant is adequately staffed during their shift and to notify their superior of any shortages
• Identify and carry out any specific training and development needs among the team
• Develop and support direct reports.
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As Assistant Maitre d’Hotel we expect from you: 

• Have a minimum of 5 years experience in a luxury establishment
• Have a keen interest in food and the culinary ambitions of the establishment.
• Willing to work a flexible schedule and holidays.
• Work in a safe, prudent and organized manner
• Have an in-depth knowledge of food and preparation
• Have an excellent knowledge of wine and beverages
• Be able to relate to all levels of guests and management
• Have the ability to handle multiple tasks at one time
• Have excellent communication and organization skills
• Have the ability to handle guest requests in a detailed manner
• Reading, writing and oral proficiency in the local language mandatory
• Reading, writing and oral proficiency in the English language
• Reading, writing and oral proficiency in the other foreign language (French, Spanish) preferable
• Professional appearance and demeanor at all times
• Have mathematical skills, computer software aptitude (as required) and good hotel operation knowledge

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

Position Details:

• Job Level: 3° CCNL Turismo-Federalberghi
• Employment Type: Full-time
• Salary Range: € 30.000,00 - € 33.000,00 gross per year / 14 months

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