Assistant Manager All Day Dining Cinnamon

Mandarin Oriental Jakarta is looking for an Assistant Manager to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the assistant manager is responsible for ensuring the smooth day-to-day operations of the restaurant. The assistant manager reports to the Restaurant Manager.

As assistant manager, you will be responsible for the following duties:

1. Operational Management

• Assist Restaurant Manager to lead day-to-day operations of the all-day dining outlet, ensuring all shifts run efficiently.
• Maintain proper setup and readiness of the dining area, buffet, and service stations before each meal period.
• Ensure service standards, SOPs, and hygiene protocols are followed consistently.

2. Guest Service Excellence

• Monitor guest satisfaction on the floor; engage with guests, handle complaints, and resolve issues in real time.
• Assist Restaurant Manager to ensure smooth coordination for large bookings, VIPs, and guests with dietary requirements or special requests.
• Collect guest feedback and implement service improvements accordingly.

3. Team Management & Development

• Assist Restaurant manager to conduct training for all restaurant service leaders & staffs.
• Conduct daily pre-service briefings and regular team meetings.
• Support staff performance through coaching, mentoring, and evaluations.
• Foster a positive, service-oriented work culture.

4. Revenue & Cost Management

• Monitor sales performance, upselling success, and guest average check.
• Assist Retaurant Maneger to control labor costs, manage scheduling, and ensure efficient use of manpower.
• Assist in budgeting, forecasting, and financial analysis.

5. Inventory & Equipment Oversight

• Ensure proper inventory levels for operational supplies (cutlery, linens, condiments, etc.).
• Monitor usage and prevent wastage or breakage.
• Coordinate with storekeeping and stewarding departments for stock movement and cleanliness.

6. Cross-Departmental Coordination

• Work closely with the culinary team for menu implementation, buffet replenishment, and quality control.
• Collaborate with Events, Housekeeping, and Front Office for group bookings or themed events.

7. Reporting & Administration

• Maintain SOPs, training checklists, and guest comment logs.
• Support audits and health inspections as required.

As assistant manager, we expect from you:

Educational Background 

• A bachelor’s degree in hospitality management or a related field is often preferred

Experience 

• Minimum 5 years' relevant experience in Restaurant Management in an international luxury hotel group of which at least 2-3 years’ experience at a senior management level, preferably within the hospitality industry.

Skills & Competencies 

• Ensure the day-to-day operations of the restaurant are executed seamlessly and always run efficiently.
• Possess strong operational experience across breakfast, lunch, and dinner services, with in-depth knowledge of sequence of service and guest flow management.
• Demonstrate excellent leadership, strategic planning, and proactive communication to guide and support the team effectively.
• Foster a culture of excellence, professionalism, and continuous improvement, aligning with the values of the organization.
• Exhibit strong administrative and planning skills, ensuring smooth coordination of all operational activities.
• Create and manage staff schedules to maintain optimal coverage, particularly during peak periods and events, while maximizing labour efficiency and profitability.
• Be customer-oriented, flexible, and creative, anticipating guest needs and exceeding expectations through proactive, detail-oriented service.
• Communicate the vision, mission, and goals of the division clearly and effectively to the team.
• Manage and maintain inventories of chinaware, glassware, silverware, and other operational equipment, ensuring proper upkeep and availability.
• Be results-driven, with sound business acumen and an understanding of key performance indicators.
• Ensure all team members adhere to grooming and uniform standards as per brand guidelines.
• Conduct regular performance reviews, providing constructive feedback and guidance to support team development and enhance service delivery.
• Serve as the primary point of contact for guests during daily operations, proactively addressing needs, resolving issues, and ensuring a high level of guest satisfaction.

Technical Proficiency 

• Computer literacy in Microsoft Office applications.
• Familiarity with Infrazys, Sevenrooms, HMS or similar platforms is an advantage. 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.
• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

We’re Fans. Are you?