Duties and Supporting Responsibilities

Administration

• Ensure that restaurant team has good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
• Ensure that all staff arrive for and finish shifts at correct time
• Develop strategies to ensure staff are correctly managed and staff problems can be remedied
• Ensure that tables are arranged and set up accordingly
• Ensure that service stations are correctly arranged and set-up
• Ensure that all staff are familiar with correct billing procedures
• Maintain all equipment in good condition and ensure colleagues are trained.
• Arrange daily meetings for colleagues and attend daily meetings
• Attend all training sessions arranged by MO
• Ensure up-to-date training materials are circulated to relevant staff
• Ensure small groups of VIP guests are catered for according to MO standards
• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
• Conduct and attend all meetings in absence of managers

Financials

• Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
• Communicate outlet performance to Manager and senior management
• Creating and executing plans for department sales, profit and staff development
• Ensure all staff seek to reduce loss and maximise profitability wherever possible

Human Resources/ Colleagues

• Supervise F&B colleagues by directing and guiding his/her subordinates
• Ensure that the outlet is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets
• Identify and carry out any specific training and development needs among the team
• Ensure the performance of staff is accurately managed, assessed and acted upon
• Ensure to work towards achieving goals at colleague satisfaction.

Maintaining Standards

• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

• Ensure guests preferences are remembered by staff and delivered on
• Ensure all colleagues are well trained in all aspects covering their Job description.
• Ensure sequence of service is followed all the time.
• Be aware of outlet up-selling strategy and communicate to all relevant staff
• Ensure food and beverages are presented to guests according to MO standards
• Ensure guests’ satisfaction is met by every member of staff
• Ensure staff know how to handle special requests and VIPs
• Deal with guest complaints according to MO standards and communicate to Manager where appropriate