Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience.

As Assistant Reservation and Revenue Manager, you will be responsible for the following duties:

• Manage the reservation functions, ensuring all reservations are processed professionally and efficiently
• Ensure daily tasks and checklists for all reservation colleagues are completed
• Assist the Revenue Manager and take ownership in their absence
• Analyze performance reports and present findings to senior management
• Oversee Legendary Quality Assurance, Legendary Quality Experience and Mandarin Oriental Quality Assurance training
• Accurately manage reservation details and guest information in property management systems
• Manage room allocations and group reservations while balancing inventory
• Ensure timely communication with guests and handle complaints
• Analyze numerical data to extract valuable revenue insights
• Maximize hotel revenue and market share through inventory and pricing controls
• Support pricing and yielding for Group and Leisure business
• Develop and implement effective pricing strategies to optimize room occupancy and revenue
• Oversee the daily operations of the Reservations team, ensuring accuracy and efficiency in managing guest bookings
• Conduct data analysis and forecasting to monitor market trends and performance
• Collaborate with Sales and Marketing teams to align revenue strategies with promotional efforts

As Assistant Reservation and Revenue Manager we expect from you:

• Previous experience in revenue management and reservations or a similar role within the luxury hospitality industry
• Analytical and problem-solving skills with a results-driven mindset
• Proficiency in revenue management systems, reservations systems, MS Excel and data analysis tools
• Excellent communication and organizational skills
• Ability to work under pressure and adapt to a dynamic environment
• Fluency in English is required, knowledge of Czech is a plus
• Flexibility to work on weekends and holidays

Our commitment to you

We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers' overall professional and personal growth in addition to recognizing their hard work. Here are a few that will definitely bring you joy:

• Competitive salary and incentive plan
• International transfer opportunities within the Mandarin Oriental Group
• Learning and development - the opportunity to use our training activities and development plan to build your career at Mandarin Oriental
• MyDays - five extra days off per year (after completing your first year with us)
• Free lunch or dinner in the hotel canteen
• Candidate referral bonus 25 000 CZK
• Free stay for 3 - 5 nights per year at any hotel in the Mandarin Oriental group
• Transportation allowance – we will pay you 50% of the price of the annual Prague Ticket
• MultiSport card allowance
• Pleasant working environment in the heart of Prague 

and many more...

We’re Fans. Are you?

ELIGIBILITY TO WORK IN CZECH REPUBLIC

Please note, all candidates applying for this role must have obtained the work permit in Czech Republic or European Union. Documented evidence of eligibility will be required from candidates as part of the recruitment process.