About the job

Based at the Mandarin Oriental Boston / within the Spa Department in Boston, Massachusetts, the Part-time Spa Attendant position is responsible for providing personal assistance to any guest arriving for spa treatments, private training sessions, or use of the heat and water experiences.  It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand.  

The Spa Attendant reports to the Director of Spa and Wellness and Spa Managers.

As Spa Attendant you will responsible for the following duties:

• Welcome and familiarize spa guests with our facilities according to spa standards. 
• Assist guests with tours of the spa facility and escort guests to and from spa treatments.
• Provide quality service by responding to guest’s requests promptly, efficiently and courteously.  
• Spa Attendants will maintain the daily operating cleanliness, tidiness and ensure towel supplies are constantly replenished within following areas: locker room, fitness, indoor pool areas, and all applicable back of the house areas.

• Ensure the replenishment of all necessary consumables, items, supplies and ensure that all furniture, fixtures and equipment are well maintained and in perfect working condition
• Report any breakage, damage & loss to the Spa management and notify concerned Colleague/s concerning the need for repairs/ fix or additions to spa operations
• Operate equipment needed for cleaning and maintenance duties and follow procedures for the use of any equipment according to specifications while mindful of safety protocols.
• Request, collect stock and supplies in accordance with par stock levels
• Maintain all departmental assets and ensure that all items are cleaned, checked out, and returned to the appropriate storage area
• Maintain spa knowledge and awareness with ongoing spa promotions and activities to be able to assist when approached by Guests
• Maintain full awareness and adherence of all health and safety/ hygiene control and regulations including chemicals/solutions used at work
• Maintain overall health/sanitation, and safety standards in work areas

• Anticipate guests' needs to provide exceptional and unique guest experiences in line with MOHG standards.
• Support the spa team in providing a seamless journey for all spa guests.
• Showing co-operation and support to all hotel and Residences colleagues. 
• Stay current with developments, procedures and news through hotel communication channels.  

As Spa Attendant, we expect from you: 

• Have a minimum of 1-year experience in a similar position, preferably in a luxury setting.
• Maintaining a flexible schedule is required, including weekends and holidays.
• Exhibit excellent communication and organization skills.
• Thriving in a high-paced and dynamic operation. 
• Conscientiously working together with other colleagues.
• Maintaining a pleasant, friendly and helpful manner.
• Consistently clean and healthy personal hygiene and grooming.
• Working in a safe, prudent and organized manner.
• Able to handle multiple tasks at one time.
• Consistently delighting and satisfying our guests.
• Handling guest requests in a detailed manner.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits

• A competitive salary and benefits packages.

• Meals served while on duty.
• Discounted colleague parking available.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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