MANDARIN ORIENTAL PARIS is looking for an Assistant Guest Relation Manager to join our Guest Experience Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Guest Relation Department in Paris,
The Assistant Guest Relations Manager is the person who acts as the internal liaison between guests and the various hotel departments. He/She promotes and enhances the quality of guest welcome and departure, as well as guest support throughout their stay.

In coordination with the different hotel departments, he/she ensures that guests’ stay conditions are optimized in order to meet, and even anticipate, their expectations.

He/She is responsible for updating guests’ individual electronic records.

He/She collects guest feedback and any potential complaints and ensures appropriate and effective follow‑up.

As Assistant Guest Relations Manager, you will be responsible for the following duties:

• Contributes to financial objectives by maximizing room occupancy through Yield Management and up-selling techniques.
• Supports revenue growth by promoting and selling hotel services beyond accommodation.
• Controls costs related to welcome amenities, ensuring appropriate and efficient distribution.
• Prepares and coordinates guest arrivals, with particular attention to VIPs and special requests.
• Delivers personalized guest welcome, check-in, stay support, and departure in line with 5-star standards.
• Ensures correct room allocation, VIP room setup, and readiness of welcome amenities.
• Acts as a key liaison between Front Office, Concierge, and other departments to anticipate and meet guest needs.
• Manages guest information by updating electronic guest profiles and tracking preferences.
• Handles guest feedback and complaints professionally, following LQE procedures and reporting to management.
• Supports operational continuity by managing reservations, arrivals/departures, administrative tasks, and deputizing for the Guest Relations Manager when required.

As Assistant Guest Relations Manager, we expect from you: 

• Proven experience in a similar role within a luxury or high-end hospitality environment.
• Highly organized, detail-oriented, and discreet, with a strong sense of responsibility.
• Impeccable personal presentation and a polished, professional demeanour.
• Proactive, resourceful, and available to always respond to guest needs.
• Outstanding interpersonal and communication skills, with a genuine passion for guest interaction and personalized service.
• Fluent in English
• Fluency in a 3rd language appreciated (Mandarin, Arabic, Russian)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”