Hotel Manager

Mandarin Oriental New York is looking for a Hotel Manager to join our Executive team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at Mandarin Oriental New York within the Executive Office in New York City, the Hotel Manager functions as the strategic, hands-on leader of the Rooms Operations, Food & Beverage and Culinary Operations, Spa and Wellness, and Engineering, Security, and Residences, and is responsible for, but not limited to, the overall day to day operation, planning, and long-term outlook of the hotel

The Hotel Manager reports directly to the General Manager. The functional positions of Director of Rooms, Director of Food and Beverage, Executive Chef, Director of Spa and Wellness, Director of Engineering, Director of Security, Director of IT, and Director of Residences will report directly to the Hotel Manager.   

As Hotel Manager, you will be responsible for the following duties:

• Oversee all aspects of operations with direct oversight of rooms, food and beverage, culinary, spa and wellness, engineering, security, information technology, and residences, ensuring the highest quality guest services and guest satisfaction.   
• Champion the Quality initiatives and service standards to obtain pinnacle ratings in Trust You surveys, LQE Audits and Forbes 
• Oversee the strategic direction of general projects related to the enhancement of the hotel 
• Partner with EXCO and General Manager to formulate and implement the budget strategy for the Hotel and drive for successful financial results
• Successful execution of all FLHSS guidelines and annual audit compliance conducted by third parties engaged by MOHG 
• Liaise the People and Culture regarding union matters, colleague situations, and employment decisions 
• Lead the Hotel’s Risk Management Committee 
• Provide leadership and support for Department Heads, Managers, and colleagues, and motivate, evaluate, mentor, develop, and direct colleagues to achieve desired results 
• Develop lower and middle management executives through coaching, mentoring and general communications, using the Balanced Score Card and other appraisal formats as tools for goals and target settings and engage in feedback
• Play a lead role in the establishment and management of a CAPEX plan and budget 
• Formulate and implement hotel involvement in local community initiatives 

As Hotel Manager, we expect from you:

• Bachelor’s Degree or equivalent in hospitality management or related field 
• 3-5 years’ experience in a comparable position (senior leadership oversight of multiple operations divisions) in a luxury hotel operation preferred 
• Excellent communication skills in all aspects: verbal, written and non-verbal.  
• Prior Union experience in NYC luxury market is preferred 
• Prior experience as an operational division head in a luxury hotel with a proven track record of success in running a quality and sound business operation 
• Excellent knowledge of all aspects of Hotel Operations, including Food & Beverage, Rooms, Spa, Engineering and Hotel Security 
• Quality-driven with a passion for excellence in guest service and satisfaction 
• Detailed-oriented with a keen sense and eye for luxury and outstanding guest service 
• Flexible work hours to meet the demands of a 24-hour operation, including nights, weekends, and holidays.  
• Must possess a high degree of financial acumen and be able to work comprehensively with spreadsheets, forecasts and budgeting packages 
• Possess excellent organizational and administrative skills 
• Approachable, open-minded and fair; must possess the ability to communicate effectively with various levels of colleagues and managers throughout the hotel 
• Must be able to work in a team and independently on occasions 
• Experience and expertise in developing and writing training materials 
• Must be computer proficient with expertise in Microsoft Office, HMS and Info-Genesis 
• Excellent presentation skills 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programs offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

• Salary: $195,000 - $205,000
• Comprehensive performance based bonus package
• A competitive benefits package, including health, dental and vision, 401(K), etc.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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