MANDARIN ORIENTAL PARIS is looking for a Porter to join our Concierge Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

The Porter is responsible for welcoming guests upon arrival at the hotel entrance, handling errands, and taking charge of guests’ luggage before, during, and after their stay. He is also responsible for managing parcels, letters, and packages, as well as delivering items to guest rooms.

He ensures a warm farewell at the time of guest departure, expressing gratitude and helping as needed. When not engaged in guest arrivals, departures, or deliveries, the Lobby Porter remains present in the hotel lobby, near the entrance, ready to assist guests promptly and efficiently.

The Baggage Porter will also be required to work night shifts on a rotational basis with other lobby and polyvalent baggage team members.

As Porter, you will be responsible for the following duties:

• Warmly welcome guests upon arrival, offering assistance with luggage and ensuring a smooth and pleasant first impression.
• Handle, store, and deliver luggage promptly, safely, and efficiently.
• Assist guests with transportation needs, including arranging taxis, valet parking, and airport transfers.
• Coordinate closely with the reception, concierge, and housekeeping teams to ensure seamless guest service.
• Maintain cleanliness and organization in lobby and luggage storage areas.
• Handle guest requests or concerns with professionalism, courtesy, and discretion.
• Monitor guest arrivals and departures to anticipate needs and deliver personalized service.
• Uphold the highest standards of service, ensuring every interaction reflects the quality and luxury of Mandarin Oriental.

As Porter, we expect from you: 

• Availability for flexible shifts, including nights, weekends, and holidays.
• Previous successful experience in a similar role within a luxury establishment.
• Excellent presentation and grooming standards.
• A courteous, proactive, and service-oriented attitude.
• Strong sense of organization, discretion, and attention to detail.
• Excellent interpersonal and communication skills.
• Fluency in English.
•  Fluency in a third language appreciated (Mandarin, Arabic, Spanish).

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”