Banquet Manager

Banquet Manager

Mandarin Oriental New York is looking for a Banquet Manager to join our Banquet Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage in New York City, the Banquet Manager is responsible for managing the overall Banquet operation. The Banquet Manager reports to the Director of Banquets.

As Banquet Manager, you will responsible for the following duties:

• Provide leadership and support for all Banquet colleagues, trains, evaluates and schedules Banquet colleagues in accordance with the standards of the company policies and guidelines.
• The ability to directly oversee the actual set-up and service of contracted functions by giving specific menu information to the servers, by coordinating the timing of the events with the Executive Chef / Banquet Chef and by assigning functions to the Assistants and Banquet Servers to insure the success of the function.
• The ability to hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Banquet Department.
• The ability to develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues, the ability to schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
• The ability to maintain daily housekeeping program to include storage and operational areas and colleague appearance.
• The ability to assume responsibility for shift supervisory duties on a regular basis, especially with VIP and “at cost” functions.
• The ability to organize and orchestrate any last minute changes or details to functions.
• The ability to post all contracted function sheets and gives instructions to Assistants, Banquet Servers to insure the success of the function.
• The ability to constantly monitor the colleague’s appearance, attitude, and degree of professionalism to insure their strict adherence to Mandarin Oriental’s standards of quality service.

• The ability to communicate directly with the hosts of functions and go over the details of the function.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Banquet Manager, we expect from you: 

• Reading, writing and oral proficiency in the English language, willing to work a flexible schedule and holidays.
• Have in-depth knowledge of banquet and catering operations, have an in-depth knowledge of food and preparation, have an in-depth knowledge of all beverages
• Have a minimum of 3 years’ experience in similar position, preferably in luxury environment
• Have the ability to handle guest requests in a detailed manner
• Must have excellent attention to details, and extensive service knowledge
• Excellent motivational skills.
• Excellent leader and trainer.
• Strong interpersonal skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

•  Salary $75,000 to $78,000 yearly plus banquet points-
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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