Bar Back - Chinese Restaurant

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Bar Back will give a hand and support to the Bartender/s to ensure bar operation is running smoothly and efficiently. This position mainly involves manual handling therefore FLHSS is substantially covered.

Responsibilities

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Assist Bartenders by preparing and stocking the bar with supplies, including glassware, garnishes, and beverages.
• Manage inventory levels and assist with ordering and restocking items as needed
• Organizing and shelving beverages before opening of the bar.
• Ensure that the bar area is clean, organized, and well-maintained throughout shifts
• Support Bartenders with the preparation of drinks, including mixing, garnishing, and serving as directed
• Monitor and maintain the cleanliness and functionality of bar equipment.
• Wiping glassware, utensils and equipment needed for the operation.
• Handle guest requests promptly and courteously, providing a high level of service.
• Assist with special events and promotions as needed.
• Act as a hotel “ambassador” at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.

Skills & Qualifications

• High School qualification or equivalent.
• A minimum of 2 years of experience working in a 5-star luxury hotel environment.
• Ability to understand guest needs and to deliver superior customer service.
• Knowledge in bar operation is a must.
• Basic computer skills including MS Office is a plus.
• Very good verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.