As Bell Captain, you will be responsible for the following duties: 

• Responsible and accountable for the loading and unloading of guest luggage from guest cars and advertising and directing guests to the car parking facilities available to guests and visitors of the hotel.
• Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from guest rooms, cars and Reception.
• To ensure guest luggage and belongings are stored in a secure, methodical way at all times.
• The Bell Captain is responsible and accountable for all operations in relation to the Bell Person Desk whilst on duty.  All duties tasks performed are to be procedurally correct, timely and of a consistently high quality. 
• Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately.
• To supervise and delegate duties to all staff within the section and to prepare their work schedules as required.
• To be concerned with staff discipline and performance in relation to all staff within the section.
• To ensure that every matter in the logbook is followed up.
• To accept luggage and parcels for safekeeping and ensure that at all time is recorded properly.
• To pre-check all group rooming lists for arrival and departure.
• To ensure that the training given is being used by all staff and subordinates within the section.
• To use your supervisory skills to encourage and motivate staff at all times.
• To identify ways of increasing the hotel’s overall profitability within the section.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Bell Desk.
• To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Front Office and Hotel uniform and clothing codes.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.

As Bell Captain, we expect from you: 

• Degree or Higher National Diploma in Hospitality/Hotel is preferred
• A minimum of 5 years of experience working in a 5-star hotel environment or related experience
• Mandarin speaking is preferred

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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