The Sirēya Desaru Coast is looking for a Bellman to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Bellman is responsible for welcoming guests upon arrival, assisting with luggage, escorting them to their rooms, and providing general information about the hotel and surrounding area. The Bellman plays a key role in creating a positive first and last impression for guests.

As a Bellman, you will be responsible for the following duties:

• Greet guests courteously at the entrance, lobby, or driveway.
• Assist with loading/unloading luggage and transporting it to and from guest rooms.
• Escort guests to their rooms and explain room features and hotel facilities.
• Provide information about hotel services, facilities, and nearby attractions.
• Deliver items to guest rooms (e.g., messages, packages, amenities) upon request.
• Ensure the lobby, entrance, and bell desk areas are clean, organized, and welcoming.
• Assist with guest transportation arrangements, such as calling taxis or helping with shuttle services.
• Safely store and retrieve luggage in the luggage room when needed.
• Maintain a high level of professionalism and guest service at all times.
• Assist with wheelchair service, directions, or other guest mobility support if required.
• Report any lost & found items to the appropriate department.

As Bellman, we expect from you: 

• Previous experience in a similar role or hospitality environment is an advantage.
• Good communication skills and a pleasant personality.
• Physically fit and able to lift or carry heavy luggage.
• Well-groomed appearance and courteous behavior.
• Basic English communication; additional language skills are a plus.
• Willing to work shifts, weekends, and public holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?