As Bencotto Restaurant Supervisor, you will be responsible for the following duties: 

• Ensure that all guests are served properly during dining experience
• Handle guest complaint in order to ensure satisfaction
• Arrange weekly trainings with Mandarin Oriental standard guideline
• Ensure that all staff arrive for and finish shifts at correct time
• Develop strategies to ensure staff are correctly managed and staff problems can be remedied
• Ensure that tables are arranged and set up accordingly
• Ensure that service stations are correctly arranged and set-up
• Ensure that all staff are familiar with correct billing procedures
• Maintain all equipment in good condition and ensure staff are trained to handle all of it.
• Arrange daily meetings for staff/attend daily meetings
• Attend all training sessions arranged by Mandarin Oriental
• Ensure up-to-date training materials are circulated to relevant staff
• Ensure small groups of VIP guests are catered for according to Mandarin Oriental standards
• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
• Conduct and attend all meetings in absence of managers
• Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• To ensure that Mandarin Oriental, Taipei’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care
• To be able to lead and communicate with his/her colleagues during the restaurant operation
• To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your outlet manager to actively encourage a professional and dedicated team
• To assist the Outlet Manager/Asst Outlet Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
• Oversees the set-up and operation of a station/section in a restaurant
• Provide services for guest such as order taker, promoting the restaurant food and beverages
• Provide recommendation and prepare wine choice for the guest
• To co-ordinate the service of food and beverage efficiently and accurately.
• To report and follow up all maintenance defaults affecting efficient and professional delivery of service
• To involve with service related to VIP guests
• To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Outlet Manager/Assistant Outlet manager, followed by effective communication
• To identify and carry out any specific training and development needs among the team
• To perform and check all duties related to restaurant opening/closing check list
• Perform any other reasonable duties as required by the Outlet Manager/Asst Outlet Manager
• To carry out and supervise daily, weekly and monthly inventory
• Responsible for cash float and cashiering
• To maintain and order all the store requisition
• To prepare and maintain Buffet Tags
• To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally
• To maintain all Hotel’s assets

As Bencotto Restaurant Supervisor, we expect from you: 

• Degree or Higher National Diploma in Hospitality/Hotel/Business/ Food & Beverage Services Management is preferred
• A minimum of 5 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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