Breakfast Floor Manager
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Mandarin Oriental Hyde Park, London
The Breakfast Floor Manager oversees all aspects of the breakfast service, ensuring the highest standards of hospitality, efficiency, and guest satisfaction. This role requires strong leadership, excellent communication skills, and an eye for detail to deliver an exceptional breakfast experience consistent with the brand’s quality standards
Key Responsibilities:
Guest Experience
• Ensure a warm, professional, and personalized welcome for all guests.
• Supervise the floor during breakfast service to maintain excellent service standards.
• Handle guest complaints or feedback promptly and professionally.
• Monitor table turnover and manage seating to optimize flow and guest comfort.
Operations
• Oversee daily breakfast setup, presentation, and replenishment of buffet and à la carte service.
• Coordinate with kitchen and pastry teams to ensure timely food delivery and product consistency.
• Ensure all equipment and buffet displays are clean, well-maintained, and aligned with hygiene standards.
• Monitor stock levels and communicate replenishment needs to the purchasing or storeroom team.
• Maintain compliance with health, safety, and food hygiene regulations.
