Mandarin Oriental, Costa Navarino is looking for a Villa Ambassador/Guest Relations to join our Guest Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Guest Experience Department in Pylos, Messenia, Greece, the Villa Ambassador/Guest Relations is responsible to provide a professional and personalised service from pre-arrival, arrival to departure of all Signature Suite guests. All preferences and guests’ requests need to be attended to in a courteous and efficient manner as per the Mandarin Oriental standards. The Villa Ambassador/Guest Relations reports to the Villa Manager.

As Villa Ambassador/Guest Relations, you will be responsible for the following duties: 

• Guest Arrival & Departure: Greets guests, provides in-suite check-in/out, offers welcome drinks, and conducts hotel tours.
• Guest Assistance & Personalisation: Handles luggage, un/packing, and ensures guest preferences are met, including room setup and special requests.
• Coordination with Departments: Works closely with Front Office, Concierge, Housekeeping, and Room Service for seamless guest experiences.
• Service & Amenities Management: Ensures suites are fully stocked with amenities, monitors inventory, and prepares necessary tools.
• Guest Experience Tracking: Notes guest preferences, updates records, and ensures continuity of personalized service across shifts.
• Meetings & Training: Attends daily briefings, department meetings, and ongoing training sessions to enhance service quality.

As Villa Ambassador/Guest Relations, we expect from you: 

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Minimum of 1 year experience in a similar Butler or Guest Relations position in a luxury hotel/resort.
• Degree in Hospitality Management will be considered as a plus.
• Fluency in English. Greek or any other additional language will be considered as a plus.
• Strong overall computer literacy, not limited to MS Office.
• Prior experience in opening a luxury hotel environment will be taken into consideration.
• Availability to work in rolling shifts, as well as on weekends and bank holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen, as well as transportation to and from the resort.
• Three complimentary meals per day at our Colleague restaurant.
• Private Medical Insurance.

We’re Fans. Are you?