Mandarin Oriental, Tokyo is looking for the Restaurant Supervisor to join our Signature team.
Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.
About the job
Based at the Mandarin Oriental, Tokyo / within the Signature, our French Fine Dining, the Server is responsible for providing exceptional guest experiences. The Server reports to the Assistant Manager / Manager
As Restaurant Supervisor, you will be responsible for the following duties:
Maintains a high standard of personal hygiene and grooming at all times
Wears designated uniform which are well pressed and in a good state of repair
To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out.
To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Tokyo
Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager
Attends meetings and training sessions that may be beneficial personally or to the operation.
Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Assist Guest courteously and efficiently.
Communicate with Kitchen for any guests’ special request and dietary requirements.
To prepare the working station and side station assigned with sufficient Mise en Place.
To maintain the back of the house neat, tidy, clean and safe.
Continuously monitor his/her section for maximum guest’s satisfaction.
To deliver the correct order to the guest.
To carry out daily, weekly and monthly inventory.
To welcome every guest in the appropriate manner.
To wish each and every guest a warm farewell and thank them for coming.
Assist and support all mandarin Oriental Tokyo colleagues as required.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
A competitive salary and benefits packages
Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
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