MANDARIN ORIENTAL PARIS is looking for a Front Office Supervisor to join our Front office Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front office Department in Paris, the Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous reception service in accordance with Legendary Quality Experiences. They manage the daily operations of the reception desk, including front desk management when necessary.

As Front Office Supervisor​ , you will be responsible for the following duties:

• Effectively lead and support Front Office staff to ensure smooth daily operations, offering guidance and hands-on involvement.
• Assist the Assistant Front Office Manager in training team members according to company standards and identifying further training needs.
• Monitor and ensure timely completion of all duties from the task list, including opening and closing checklists.
• Maintain cleanliness and organization in both the reception and back-office areas at all times.
• Identify areas for service enhancement using guest feedback and opportunity reports, sharing insights with supervisors.
• Promote proactive and effective communication to foster teamwork and a positive work environment.
• Enforce hygiene and grooming standards to reflect the Mandarin Oriental’s professional image.
• Handle guest requests and complaints efficiently; promptly escalate serious issues to supervisors.
• Cooperate closely with Concierge, Housekeeping, Reservations, Room Service, Night Team, and Accounting.
• Ensure accurate staff scheduling, data verification, proper cash handling, and actively participate in or lead meetings when needed.

As Front Office Supervisor, we expect from you: 

• Availability for night shifts
• Successful experience in a similar position in an establishment of the same category
• Organized, rigorous and discreet
• Excellent presentation
• Initiative and availability
• Excellent interpersonal and leadership skills and a taste for customer contact
• Fluent in English
• Fluency in a 3rd language appreciated (Mandarin, Arabic, Russian)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”