Mandarin Oriental, Guangzhou is looking for a Chief Steward to join our Kitchen team.

Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.

Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, MICHELIN-Selected Restaurant Ebony, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.

About the job

Based within the Kitchen in Guangzhou, the Chief Steward is responsible for creating weekly working schedules with the approval of the Executive Chef to ensure operational needs with regards to Kitchen and Back of House cleaning as well as Banquet operations are met. Establish appropriate training for all Stewarding staff to achieve departmental goals and standards and to assist in personal development. Conduct regular seminars in all Food and Beverage outlets on ware handling and breakage prevention. Assists F&B department with budgeting, purchasing, storage and control of all F&B operating equipment and recommending the purchase of any operating equipment. The Chief Steward reports to the Executive Chef.

As Chief Steward, you will responsible for the following duties:

• Support company's philosophy and company culture using Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement and company pillars.
• Provide leadership and support for all stewarding colleagues.
• Trains, evaluates and schedules Stewarding colleagues in accordance with the standards of the company policies and guidelines.
• Hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Stewarding department.
• Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.
• Schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines.
• Ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
• Coordinate and insure the needs of the catering department with the managers of interrelated departments.
• Prepare the payroll and gratuity reports as required.
• The ability to attend regular catering meetings to obtain information of the upcoming contracted functions.
• Attend and participate in all required meetings on a regular basis.
• Monitor the colleague's appearance, attitude, and degree of professionalism to insure their strict adherence to Mandarin Oriental's standards.
• Conduct monthly departmental meeting and provide a regular forum for improving departmental communication.
• Take an active role in implementing safety procedures and following up within the department.
• Perform other tasks or projects as assigned by hotel management and staff.
• Carry out regular operating equipment and kitchen utensils inventories.

Set and regularly update stocks in all F&B outlets.

• Ensures that each outlet is supplied with clean and dry operating equipment.
• Ensures that the food production areas are supplied with clean and dry kitchen utensils.
• Supervises night cleaning contractors in kitchen and back-of-house food and beverage areas.
• Ensures that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to established standards.

As Chief Steward, we expect from you:

• Minimum of 2 years’ experience in the same position in an international hotel.
• Good communication of both spoken and written English and Chinese.
• Strong leadership skill and interpersonal skill.
• Strong sense of responsibility, serious and down-to-earth work.

Our Commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Competitive Benefits Package.

We’re Fans. Are you?

广州文华东方酒店现诚聘管事部经理加入厨房部团队。

你是否渴望成就卓越？是否期望与团队协作取得成功，彰显诚信与尊重，并肩负责任？是否秉持不断成长的信念？我们诚邀你一同不懈追求，卓尔不凡。

文华东方是一家屡获殊荣的酒店集团，拥有及管理全球享负盛名的酒店、度假酒店及酒店管理式住宅，遍布全球最受欢迎的目的地，并拥有强大的发展前景。文华东方酒店集团为宾客提供融合东方魅力的21世纪奢华体验，凭借打造全球多个备受瞩目的项目而日益受到广泛认可。最为人称道的是，文华东方酒店集团致力于打造丰盈时光的体验，将平凡转变为卓越，将宾客转化为粉丝。

广州文华东方酒店位于广州市天河中央商务区核心地段，由季裕棠设计师事务所设计，提供广州城中宽敞的客房体验。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和The Loft酒吧为宾客提供了丰富的餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。

关于职位

该职位位于广州文华东方酒店厨房部，管事部经理负责经行政总厨批准，每周制定工作时间表，以确保满足厨房和厨后清洁以及宴会运营方面的运营需求。为所有管事工作人员建立适当的培训，以实现部门目标和标准，并协助个人发展。定期在所有餐饮店举办关于洁具处理和防损的研讨会。协助 F&B 部门编制预算、采购、存储和控制所有 F&B 操作设备，并建议购买任何操作设备。管事部经理向行政总厨汇报。

作为管事部经理，你将负责以下职责：

• 坚守酒店集团经营哲学和企业文化，遵守业务守则，“称心满意”原则以确保客人满意，实现酒店集团使命及信条。
• 为所有管事部同事提供领导和支持。
• 积极对员工进行酒店及部门政策和操作程序的培训,增强员工对这些规定的认知度和执行度
• 聘用、培训、激励、纪律、指导和监督管教部门的同事的工作。
• 持续开发和维护所有培训计划，以确保同事的专业精神。
• 安排所有同事在预算内劳动力成本准则范围内运营时，保持文华东方的服务标准。
• 通过对服务人员的适当监督，确保酒店设备的适当护理、安全和维护。
• 与相关部门的管理人员协调并保证餐饮部门的需求
• 根据需要准备工资单和酬金报告。
• 参加宴会销售部的会议，获取未来几天内宴会活动的信息。
• 定期参加和参加所有必要的会议。
• 监控同事的外貌、态度和专业精神，确保他们严格遵守文华东方的标准。
• 组织和召开部门的月度会议，以促进部门内的沟通顺畅
• 在实施安全程序和部门内跟进方面发挥积极作用。
• 执行其他酒店管理层指派的任务或与员工相关的工作。
• 根据酒店政策定期整理好餐饮管事部的库存。
• 保证每个厨房仪器的清洁。
• 保证为所有食品生产部门提供洁净和干燥的厨房用具。
• 监督夜间厨房清洁工作和餐饮部的后场区域。
• 确保所有的清理工作严格遵守后场清理条例和垃圾处理规定。

作为管事部经理，我们期望你具备以下能力：

• 具备2年以上国际酒店同等职位的工作经验
• 良好的中英文口语交流和书写能力
• 较强的领导能力和人际交往能力
• 有较强的责任心,工作认真踏实。

我们对你的承诺

学习与发展：你的成功就是我们的成功。我们为你量身定制专属的学习与发展计划，助力你在职业生涯的各个阶段持续成长。

Mostay酒店入住福利：努力工作的同时，也需要适时放松。作为#MOfamily文华东方酒店集团的一员，无论你身在何处，都可以选择入住我们集团的酒店。MOstay福利为你及你的亲友提供酒店免费住宿和优惠房价。

员工健康：平衡工作与生活至关重要。我们关注你的身心健康，并在全球范围内为所有员工提供多种健康福利和康养体验。

退休计划：你的付出，我们定当回报。我们根据你的服务年限和职位，提供不同的退休计划。

极具竞争力的福利待遇。

We’re Fans. Are you?