Reservations Supervisor

Conservatorium Hotel is looking for a Reservations Supervisor to join our Reservations team.

As our Reservations Supervisor, you will be the first point of contact for the team as well as our guests, processing bookings, giving advice and upselling our beautiful rooms and suites. As we transition to Mandarin Oriental, you have the unique opportunity to join a new team and help shape the future of our exceptional guest experience. If you're passionate about luxury service and have a background in hospitality, this could be the next exciting step in your career.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.

As a Reservations Supervisor you will be responsible for the following duties:

• Handling a range of individual booking enquiries by phone and email, representing the hotel and Mandarin Oriental brand to our guests;
• Supervising a small, dedicated team of reservations agents—providing coaching, allocating workloads and delivering performance feedback to maintain exemplary service standards;
• Providing an exceptional first impression through an inviting and personalised approach as the first point of contact;
• Anticipating and understanding guests’ requests, and supplying accurate information on hotel services;
• Selling and upselling hotel rooms, and identifying future selling opportunities;
• Processing online bookings and liaising with various partners on a daily basis;
• Undertaking administrative tasks within the department;
• Utilising strong communication skills to recommend and secure the perfect accommodations, thereby creating the best possible journey for our guests.

These key responsibilities will ensure that every guest enjoys a seamless and memorable experience from their very first interaction.

As Reservations Supervisor, we expect from you: an enthusiastic, self-disciplined and structured approach to work. You are always aiming to deliver the best possible service to our guests, whether it is by phone or email. Furthermore:

• A proactive attitude, elegance and passion for providing a luxurious level of personalised service;
• 2-3 years of work experience in a similar role (preferably within high-end services or luxury 5-star hotel);
• Proven selling skills and attention to detail, problem solving and product knowledge;
• Excellent knowledge of the English language (Dutch is a plus);
• Flexibility to work shifts during the week between 8am - 8pm.

Our commitment to you:

• A salary in scale VI of the Horeca CAO;
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
• Discounted stays at our beautiful properties across the Group;
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly personal training sessions.

Discover your role within our luxury hotel:
The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company. Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043.

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