Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila. 

The Role 

Mandarin Oriental Makati is seeking an experienced and dynamic Chief Steward (Stewarding Manager) to join our pre-opening team. This pivotal role will oversee all stewarding operations, ensuring the highest standards of cleanliness, hygiene, and efficiency across the hotel’s kitchens and back-of-house areas. The Chief Steward will play a critical role in establishing systems, training teams, and supporting the seamless opening of the property.

Key Responsibilities 

• Pre-Opening Setup

• Develop and implement stewarding policies, procedures, and standards aligned with Mandarin Oriental’s brand values.
• Plan and organize stewarding operations, including equipment procurement, inventory management, and layout design for back-of-house areas.
• Recruit, train, and onboard stewarding staff to ensure readiness for opening.
• Operational Excellence
• Lead and supervise the stewarding team to maintain impeccable cleanliness and sanitation in all kitchens, storage areas, and service corridors.
• Ensure compliance with local health and safety regulations, HACCP standards, and Mandarin Oriental guidelines.
• Coordinate with Culinary and Food & Beverage teams to support smooth service operations.
• Financial & Resource Management
• Manage stewarding budgets, including labor, cleaning supplies, and equipment maintenance.
• Monitor and control operating costs while maintaining efficiency and quality.
• Implement waste management and sustainability initiatives to support the hotel’s environmental goals.
• Leadership & Team Development
  • Inspire and motivate the stewarding team, fostering a culture of excellence, teamwork, and continuous improvement.
  • Provide ongoing training and development opportunities to enhance skills and performance.
  • Act as a role model, demonstrating Mandarin Oriental’s values of respect, integrity, and passion for excellence.

Qualifications & Experience Profile 

• Proven experience as a Chief Steward or Assistant Manager in a luxury hotel environment, preferably with pre-opening exposure.
• Strong knowledge of hygiene standards, food safety regulations, and stewarding best practices.
• Excellent leadership, organizational, and communication skills.
• Ability to work collaboratively with diverse teams in a fast-paced environment.
• Commitment to sustainability and resource efficiency

Why Join Us? 

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality. 

Our commitment to you: 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

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