Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge Executive to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, The Club Lounge Executive is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service in accordance with Legendary Quality Experiences. The Club Lounge Executive reports to the Club Lounge Manager.

As Club Lounge Executive, you will be responsible for the following duties:

• Greet guests warmly, escort them promptly to their rooms, and provide courteous assistance throughout their stay.
• Perform efficient and professional check-in and check-out procedures.
• Respond to guest inquiries and requests promptly, accurately, and courteously, ensuring all needs are followed up and completed.
• Coordinate and arrange guest service requirements by working closely with Concierge, Housekeeping, Telecommunication, Reservations, Room Service, and other departments.
• Assist guests in all areas of the hotel and ensure timely delivery of requested items and services.
• Handle guests’ incoming and outgoing correspondence, including messages, mail, and facsimiles.
• Address guest preferences and special requirements using information from guest history profiles.
• Protect guest privacy and maintain strict confidentiality of all guest information.
• Maintain full knowledge of hotel services, facilities, operating hours, restaurant concepts, menus, dress codes, room types, amenities, layouts, and locations.
• Stay updated on daily arrivals and departures, as well as local events, attractions, and holiday schedules.
• Promote and upsell hotel services, facilities, and outlets when appropriate.
• Demonstrate teamwork by cooperating and assisting colleagues and departments to ensure delivery of exceptional service.
• Work closely with the Concierge team to support the delivery of personalized Emirates Palace Mandarin Oriental, Abu Dhabi service standards.
• Maintain cleanliness and proper functioning of departmental equipment and supplies.
• Handle the cash drawer in accordance with the MOHG Controller’s Manual and verify cash float amounts at the beginning and end of each shift.
• Communicate clearly with the Accounts Department and maintain sufficient knowledge of accounting procedures to support guest and management requests for historical data.
• Analyse and resolve guest issues using good judgment, while remaining calm, courteous, and professional.
• Maintain a confident, professional image and ensure all interactions reflect the hotel’s service standards.
• Perform any additional reasonable duties assigned by the Club Lounge Manager.

As a Club Lounge Executive, we expect from you: 

• Previous experience in the same role in a luxury hotel is required, resort experience is a plus
• Certification or Diploma in Hospitality Management is preferred
• Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service
• Fluency in English required; additional languages is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?