Mandarin Oriental Jumeira, Dubai is looking for a Colleague Dining Supervisor to join our Colleague Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the People & Culture Department, the Colleague Dining Supervisor ensures the smooth running of the Colleague Restaurant for Mandarin Oriental Jumeira, Dubai. Maintains and responds efficiently to any queries in a timely manner. Makes sure that the colleague restaurant is well maintained and coordinates with the Catering Service Provider Manager for any queries

As Colleague Dining Supervisor, you will be responsible for the following duties:

• Conducts site induction for staff of Catering Service Provider assigned in the Hotel
• Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area
• Reviews departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service
• Ensures any service delivery defects are resolved and identifies any trends and shares observations and suggestions with the concerned team
• Raises service requests for maintenance required in the Colleague Dining Restaurant
• Represents the Human Resources and attend catering service provider meeting and audits
• Maintains and submits meeting records and audit reports as per schedule
• Coordinates with the Catering Service Provider Manager and Human Resources Management for any concerns
• Openly communicates appropriate and useful information through various channels to include meetings and briefings
• Reviews satisfaction results for cafeteria and identify any trends and share observations and suggestions with the Catering Service Provider and Human Resources Management
• Ensures Colleague Dining Restaurant meets set financial targets through tracking expenditures and as appropriate taking action to affect either
• Coordinates any inventory/stock take activities required such as Colleague Dining Restaurant items
• Updates any regular trackers, excel sheets or reports
• Ensures sufficient stock remains on hand at all times and reduces stock loss/wastage
• Raises purchase requests and subsequently follow up on approvals, delivery and payment
• Reviews reports, invoices and/or delivery notes to ensure proper billing and documentation, prior to final review of HR Operations Manager/Director of HR
• Participates in daily operations alongside Catering Service Provider’s colleagues, setting a positive example.
• Fosters a harmonious atmosphere among Catering Service Provider’s colleagues, MODUB colleagues and brings team members together through team activities.
• Coordinates with the Catering Service Provider Manager in motivating their colleagues through the effective implementation of recognition and rewards program/activities.
• Coordinates with the Catering Service Provider Manager any coaching and disciplinary requirements and ensure fairness and consistency in order to motivate and improve performance
• Conducts Colleague Dining Restaurant spot checks and audits
• Prepares records, reports etc.  as required
• Processes Colleague Dining Restaurant related documentations
• Manages Colleague Dining Restaurant related files to ensure all information is up-to-date.
• Collates, reviews, analyzes and ensures accuracy of any Colleague Dining Restaurant related billing, records, reports, etc.
• Ensure all Colleague Dining Restaurant related checklists i.e. opening and closing checklists are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately.
• Performs any other related duties as assigned by HR Operations Manager/Director of HR

As Colleague Dining Supervisor, we expect from you: 

• High school diploma or equivalent
• With valid Essential Food Safety Training (EFST) certification
• With valid HACCP and FCDA certification
• At least 3 years operational experience in F&B, hospitality industry in supervisory role
• At least 1 year work experience in a related (Catering operation) position in a managerial role
• Very good command of English language, both verbal and written.
•  Proficient with MS Word, Excel and PowerPoint software programs.
• Good health condition
• Knowledge of operating industrial cafeteria machine and equipment
• Familiar with other languages such as Hindi and Urdu.
• Familiar with industry software systems.
•  Knowledge of inventory or in stock taking process

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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