Mandarin Oriental is looking for a Commercial Analysis Manager to join our Commercial Strategy team, based in London, UK.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Commercial Analysis Manager, you will responsible for the following duties:

• Develop, maintain, and optimize Power BI reports and dashboards to support commercial decision-making.
• Analyse financial and operational data to identify trends, opportunities, and areas for improvement.
• Ensure data quality and integrity in all reports and analyses.
• Collaborate with cross-functional teams, including finance, sales, marketing, and operations, to gather and interpret data.
• Develop tools and reporting mechanisms to support business needs and enhance data-driven decision-making.
• Provide actionable insights and recommendations to senior management based on data analysis.
• Monitor key performance indicators (KPIs) and develop metrics to measure business performance.
• Support budgeting, forecasting, and financial planning processes.
• Stay up-to-date with industry trends and best practices in data analysis and visualization.
• Conduct regular data quality audits to identify data inconsistencies, discrepancies, and inaccuracies, and take appropriate actions to resolve any issues
• Collaborate with cross-functional teams to define data quality requirements and best practices
• Develop and maintain documentation for processes, procedures, and guidelines
• Provide training and support to colleagues on data analysis tools and best practices as required

As Commercial Analysis Manager we expect from you:

• Knowledge of the hospitality industry and hotel operations, with over 2 years of Revenue Management experience preferred.
• Proven experience in a commercial analysis or similar role within the luxury hospitality industry.
• Proficiency in Power BI, Excel, Power Query, and other data visualization and reporting tools.
• Ability to work independently and collaboratively as part of a team.
• Strong analytical skills with the ability to identify patterns and trends in data.
• Excellent organizational and time management skills, with a proven ability to handle multiple tasks.
• Strong communication skills, capable of conveying technical concepts to non-technical stakeholders.
• Exceptional attention to detail, high level of accuracy, and strong problem-solving skills.
• Ability to expand knowledge through self-paced learning and independently improve skills and knowledge.
• Demonstrated ability to overcome obstacles and accomplish challenging objectives.
• Approaches work with a sense of urgency and purpose.
• Proven ability to handle large data sets and databases, presenting data using visualization, metrics, and reports to support data-driven decisions.
• Strong analytical, critical thinking, and problem-solving abilities, with experience in solving real-life business problems.
• Ability to take large volumes of complex information and present it clearly, concisely, and completely to facilitate executive decision-making.
• Proficiency in English (speaking, reading, and writing) is required.
• Passion for the hospitality industry and a drive to contribute to the success of our properties through data-driven decision-making.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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