Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.  
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. 

Duties and responsibilities: 

• Proactively welcome and greet all guests and visitors to the F&B outlet 

• Take and/or deliver guests’ food orders 

• Clear and set-up tables, chairs, linens, glass and silver for service 

• Anticipate the guests’ needs in order to provide an exceptional and unique guest experience in line with the Legendary Quality Experience, Pillars and MOQA standards 

• Maintain high team focus by showing co-operation and support to all the colleagues 

• Attend daily meetings 

• Perform any other reasonable duties as required by management 

• Adhere to Safe & Sound procedures regarding Health & Safety and HACCP standards 

Requirements: 

Mandatory: 

• Minimum 2-years experience within a luxury resort/hotel’s outlet 

• Written and oral proficiency in English and Italian 

• Able to multitask and manage time 

• Excellent guest service attitude 

• Passionate about food and beverages 

• Charming and outgoing personality with excellent manners and communication skills 

• Teamwork skills and attitude 

• Willing to attend training sessions as provided by management to develop skills 

• Able to stand for extended periods of time 

• Good IT skills 

• Flexible schedules and working hours plus the willingness to work on weekends and holidays required. 

Desiderable: 

• HACCP Certificate 

• A Tourism or Hospitality degree 

• The knowledge of a third language is a plus 

• International work experiences 

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. 

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.