Main Responsibilities

• Answers guest questions and handles guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc.  If needed, refer to requests to relevant staff to ensure customer satisfaction
• Keeps updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guest’s interest to be able to answer guest requests and questions
• Keeps records, delivers and distributes all incoming and outgoing mail, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures
• Upon requests, stores guest luggage into the luggage storage room. Handle all luggage with care 
• Sells stamps for postcards and letters
• Maintains cleanliness and tidiness of desk area and replenishes counters with brochures, magazines, city maps for guest availability
• During Business Center’s closing time, sends fax for guests
• Any other duties, which may be assigned to you from time to time as directed by your supervisor or manager

Skills & Requirements

• High school diploma or suitable equivalent
• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus
• Well-groomed, professional appearance
• Outstanding verbal and written communication
• Physically agile, and to stand for extended periods