Duties and responsibilities:

• Assist guests with their requests and plans for their stay in our Resort and Lake Como 

• Offer a warm, sincere and personalized welcome to all guests 

• Create special conversations with guests, which identify personal preferences, in order to record them in each guest's profile history 

• Organize all transportation requirements for the hotel's guests, having an in-depth knowledge of directions, travel time and costs of various transport options 

• Arrange dining reservations, activities and other leisure experiences within or outside the Resort 

• Maintain an updated online agenda of all guests' requests, reservations and confirmations 

• Be proactive and anticipate the complete requirements to make the experience a real success and enquire as to the success or enjoyment of the recommendations made 

• Maintain a constantly updated database with extensive information about city highlights as well as a sufficient level of brochures, maps and handouts 

• Be knowledgeable of all in-house and arriving guests as well as all daily events in the Resort or other situations that might impact our guests’ stay 

• Act as a guide when guests ask for direction and physically assist them to their destination within the Resort 

• Share all the important information to the management and the other departments’ colleagues related to the guests' experiences or suppliers 

• Maintain a clean, tidy and organized desk 

• Other activities as deemed appropriate by the management 

Requirements:

• Two-years experience as a Concierge within a 5-star luxury resort/hotel 

• Strong written and verbal communication skills 

• Full proficiency in English and Italian; an additional language is preferred 

• A good knowledge of Lake Como area is preferred 

• Able to multi-task and problem-solve 

• Able to work well in a team environment 

• Must be professional and possess excellent presentation, communication, organization and effective time-management skills 

• Flexible schedules and working hours plus the availability to work on weekends & holidays are required