Mandarin Oriental, Barcelona is looking for a Concierge Trainee to join our Guest Services & Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. The Group is renowned for legendary service inspired by Asian heritage while offering cutting-edge luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Passeig de Gràcia, in the heart of the city. Our hotel features 120 rooms and suites designed by Patricia Urquiola, a Michelin-starred restaurant, cocktail bar, terrace, spa, and exceptional event spaces.

About the job

Based at Mandarin Oriental, Barcelona, within the Guest Services & Concierge Department, the Concierge Trainee supports the Concierge and Guest Services team while developing a comprehensive understanding of the department’s daily operations, procedures, and service standards.
The Concierge Trainee reports to the Head Concierge / Guest Services Manager.

As Concierge Trainee, you will be responsible for the following duties:

• Welcome and assist hotel guests from various segments following Mandarin Oriental service standards and procedures.
• Become familiar with the full hotel product, facilities, and services, including IT and telecommunication systems.
• Support the management of guest requests such as restaurant reservations, transportation arrangements, flight bookings, ticketing, and lost luggage assistance.
• Acquire detailed knowledge of hotel operations and local city information in order to answer guest questions confidently and provide personalized recommendations.
• Assist with requests related to restaurants, events, concerts, shows, and leisure activities.
• Learn and understand daily operational reports including arrival lists, departure lists, cancellations, traces, and emergency or operational reports (e.g. Alice reports).
• Communicate effectively with other departments to ensure seamless service delivery and an outstanding guest experience.
• Learn to use the hotel systems such as Alice Concierge, Infor HMS, Salto key system, and other operational platforms.
• Attend and understand all information shared during daily briefings to anticipate guest needs and operational priorities.
• Support the handling of guest complaints in a professional manner, escalating issues when necessary and learning service recovery techniques.
• Maintain strong knowledge of all hotel outlets, special promotions, and offers to proactively promote them to guests.
• Be knowledgeable about in-house events, functions, transportation services, and public facilities.
• Recognize and respect special guest preferences recorded in guest history profiles.
• Gain exposure to the main tasks of other departments such as Guest Experience and Housekeeping to strengthen cross-departmental collaboration and overall guest satisfaction.

As Concierge Trainee, we expect from you:

• Strong interpersonal and communication skills.
• Genuine interest in luxury hospitality and guest service excellence.
• Proactive attitude with a willingness to learn.
• Ability to work calmly and efficiently in a fast-paced environment.
• Strong team spirit and openness to multicultural environments.
• Attention to detail and high service orientation.
• Ability to focus consistently on guest needs while remaining professional and courteous.
• Fluency in English; additional languages are an asset.

Our commitment to you

Learning & Development
Your success is our success. We offer structured learning and development opportunities to support your professional growth.

MOstay
Enjoy complimentary nights and attractive colleague rates worldwide across Mandarin Oriental hotels.

Health & Colleague Wellness
Your wellbeing matters to us. We provide access to wellness initiatives and benefits.

Mandarin Oriental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and respectful working environment for all colleagues.