Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Ensure that the Mandarin Oriental PILLARS are followed and acted upon and frequently follow up on Richey standards.
To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
To be able to lead and communicate with his/her colleagues during the bar operation.
To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with the Outlet Manager to actively encourage a professional and dedicated team.
To assist the Outlet Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
Oversees the set-up and operation of a station/section in the bar.
Provide services for guest such as order taker, promoting the bar food and beverages.
Provide recommendation and prepare wine choice for the guest.
To co-ordinate the service of food and beverage efficiently and accurately.
Responsible for creating constantly new lines of cocktail/mocktail program for MOMAC
To be responsible for beverage cost budget in line with department goals
To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
To involve with service related to VIP guests.
To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Assistant Bar Manager, followed by effective communication.
To identify and carry out any specific training and development needs among the team.
To perform and check all duties related to restaurant opening/closing check list.
To ensure that daily check lists are followed and that all Mise en Place is prepared to ensure a smooth running of the bar.
Perform any other reasonable duties as required by the Outlet Manager.
To carry out and supervise daily, weekly and monthly inventory.
Responsible for cash float and cashiering.
To maintain and order all the store requisition.
To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally.
The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests a...
Responsible for overall operation of the hotel, representing the hotel as The Manager on Duty. Raise log entries for incidents involving guests, colleagues and property in the hotel and follow through. It is the intent of this position that the in...
The Assistant Restaurant Manager will support the Restaurant Manager in all related operational, administrative, and financial aspects of the outlet and assumes full responsibility in his absence
The Head Hostess will take reservations for the restaurants and manage and maintain the reservation system, including the database with respective guest preferences. Furthermore, the Head hostess welcomes and escorts patrons and if required she wi...
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