Based at the Corporate Office in London, within the Commercial function, the Director, Global Sales plays a key role in driving revenue growth across the global portfolio.

The role focuses on strategic account management, business development, and the implementation of a well-defined sales strategy in line with Mandarin Oriental objectives and targets. Acting as a key commercial partner, this position supports hotels and corporate teams in maximising revenue opportunities and strengthening client relationships across key markets.

The Director, Global Sales operates with a strong commercial mindset, deep market knowledge, and a results-driven approach, enabling both senior leadership and hotel teams to enhance performance through targeted sales initiatives, data-driven insights, and effective client engagement.

As Director, Global Sales, you will be responsible for the following duties:

Account Management & Business Development

• Manage a portfolio of top accounts in line with the regional account list, evaluating and executing key account plans to drive revenue growth.
• Deliver against the Sales Incentive Plan (KPIs) in alignment with Global Sales strategy, including annual account reviews, proactive client engagement, and targeted prospecting.
• Proactively drive Group business across the existing client base and wider market, identifying opportunities for incremental revenue growth.
• Actively manage and grow market share within the Fan Club portfolio and support programme development.

Client Engagement & Sales Strategy

• Build and maintain strong client relationships by understanding business needs and aligning solutions to drive engagement and bookings.
• Leverage sales strategies, tools, and systems to maximise account performance and conversion.
• Plan, manage, and participate in regional and global sales events, including client engagement initiatives and educational programmes.

Hotel & Corporate Collaboration

• Strategically support hotels through participation in performance calls, internal business reviews, and regional revenue/sales meetings.
• Maintain strong working relationships with all Mandarin Oriental hotels and Head Office teams to ensure alignment and effective collaboration.
• Ensure timely, informative responses to enquiries, quality lead generation, and thorough qualification of accounts.

Market Intelligence & Performance Analysis

• Monitor and report on market trends, competitor activities, and client feedback to support strategic decision-making.
• Analyse and interpret data from tools such as Hotelligence/Agency360, STR, and Power BI to track performance and identify growth opportunities.

As Director, Global Sales, we expect from you:

• Bachelor’s degree preferably in Hotel Management, Business Administration, or Marketing.
• 7+ years’ experience in hotels, travel trade, or a similar fast-paced industry, with Global Sales experience considered an asset.
• Strong expertise in the UK travel market.
• Proven track record of delivering against ambitious revenue and growth targets.
• Demonstrated ability to develop and grow key accounts and influence senior stakeholders.
• Excellent interpersonal, communication, and presentation skills.
• Strong analytical skills with the ability to interpret data and support decision-making.
• Highly adaptable, with the ability to manage shifting priorities in a fast-paced environment.
• Fluent in English; additional European languages are advantageous.

Our Commitment to You

• Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.

• MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.

• Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.

• Retirement Plans: We reciprocate your commitment with competitive retirement plans.

• Local Benefits: Competitive salary and benefits package.

We’re Fans. Are you?