DIRECTOR OF GROUPS & EVENTS

Mandarin Oriental Hyde Park, London is looking for a Director of Groups and Events to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Hyde Park, London is a place where two wonderful worlds converge. An iconic landmark that sits both on Knightsbridge and in Hyde Park.

About the Job

Based at the Mandarin Oriental Hyde Park, London within the Sales & Marketing department, this role will report directly to our Director of Sales & Marketing and will be part of the on-property leadership team. The Director of Groups and Events will be responsible for managing the day-to-day smooth running of the Sales department, alongside our Director of Sales. 

As a Director of Groups and Events at Mandarin Oriental Hyde Park, London, you will be responsible for the following duties:

• Assisting in the formulation and execution of Sales strategies to drive room and catering revenue
• Directing the Groups and Events Sales team to ensure targets are met and exceeded, fostering a high-performance culture ensuring our team act as entrepeneurs within their areas. 
• Growing existing business and finding new revenue streams and partnerships
• To handle and oversee all Group and Event enquiries, ensuring the team are proposing, following up, contracting and carrying out site inspections to achieve high levels of conversion.
• To effectively manage a portfolio of key assigned accounts through planned sales activity, maximising account potential in terms of rate, room-nights and / or events in accordance with overall sales strategies.
• To focus on the growth and continued production of existing assigned Group and Event Accounts, both domestic and international and to develop new Group and Event Accounts that are suitable to the pricing strategy of the hotel.
• To foster excellent collaboration and communication with operational departments (Event Operations, Kitchen, Front of House).

As a Director of Groups and Events we expect from you:

• A proven track-record in managing a team, with excellent leadership skills to drive results, coaching team members to deliver and exceed targets.
• You are passionate, motivated and take pride in being driven and organised in your approach, leading by example for your team.
• Extensive industry experience within the London Luxury Market.
• You will be a natural relationship builder, both externally and internally, fostering teamwork and communication across the hotel
• You will have excellent verbal and written communication skills. 

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 10 with length of service
• Discounted stays at our beautiful properties across the Group alongside 50% F&B discount and 30% Spa discount
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property 
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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