The Sirēya Desaru Coast is looking for a Director of Information Technology (IT) to join our IT Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Director of Information Technology ( IT) is responsible for the overall planning, implementation, security, and management of the hotel’s technology infrastructure. This includes maintaining all systems and networks (PMS, POS, internet, security systems), ensuring data security, managing vendors, and supporting internal users. The role ensures that all hotel technology systems function efficiently to support operational excellence and guest satisfaction.

As Director of Information Technology (IT), you will be responsible for the following duties:

• Develop and implement the hotel’s IT strategy in alignment with brand standards and business goals.
• Oversee daily IT operations including system backups, patch management, and performance monitoring.
• Ensure optimal functioning of all key systems including PMS, POS, accounting, HR, telephone, guest internet, IPTV, and building management systems.
• Maintain and manage all hardware, software, and network infrastructure including servers, switches, Wi-Fi, and security systems.
• Support smooth integration between various systems (e.g., PMS with CRM or POS).
• Coordinate with vendors and corporate IT on upgrades, migrations, and system rollouts
• Implement security measures to protect hotel systems and sensitive data (e.g., firewalls, antivirus, access controls).
• Monitor for vulnerabilities, conduct risk assessments, and manage disaster recovery plans.
• Ensure compliance with brand, legal, and data privacy regulations.
• Lead the IT helpdesk function to support all departments with timely troubleshooting and technical assistance.
• Conduct system user training for staff on software, devices, and IT policies.
• Foster a culture of digital efficiency and cybersecurity awareness across the property.
• Manage IT-related vendors, contracts, and service-level agreements.
• Oversee the IT budget, forecast expenses, and ensure cost-effectiveness in procurement and maintenance.
• Evaluate and recommend new technologies to improve hotel operations.
• Lead or support property-level technology projects such as system implementations, renovations, or new openings.
• Coordinate with corporate IT and third parties for system deployment and infrastructure upgrades.

As Director of Information Technology (IT), we expect from you: 

• Strong technical knowledge in network administration, server systems (Windows/Linux), and IT infrastructure.
• Excellent leadership, communication, and project management skills.
• Strong problem-solving abilities and a proactive attitude.
• Experience with IT security, cloud technologies, and system integration.
• Familiarity with hotel systems (Opera, MICROS, PABX, network CCTV, Wi-Fi controllers, IPTV, etc.).
• Minimum 5–8 years of IT experience in hospitality, with at least 3 years in a leadership role.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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