DIRECTOR OF IT

We’re looking for a Director of Information Technology (IT) to support with the transition to Mandarin Oriental of the Conservatorium Hotel in Amsterdam.

About the role
The hotel Director of IT is responsible for the compliance of the Information Technology and Audio-Visual environment within the hotel or hotels they are responsible for. This includes, but not limited to Payment Card Industry (PCI) regulations, local data regulations, network security compliance and regulations, end of life management and planning, project management, budget planning, compliance with the MOHG Product Standards and Guidelines, external and internal audit compliance and routine task management.

The Director of IT is the main technical interface between the hotel operations and the corporate function of Mandarin Oriental Hotel Group.

The Director of IT responsibilities are generally separate from the hotel(s) IT Support team and should be available weekdays for escalation, colleague engagements, and corporate IT critical tasks or follow up.

It is the Director of IT’s goal to provide excellent services that delight the guests, support customer requirements and ensures that all business-related objectives are met and that system stability and continuity are maintained:

• To identify business issues, risks and efficiencies, coupled with making and implementing improvements to the company IT policy and procedures to enable a full understanding of the business which will ensure timely and appropriate decisions are made;
• To manage the on-going maintenance and support of the hotel systems and ensure that appropriate maintenance contracts are in place;
• To be able to manage crisis situations, which may involve complex technical hardware or software problems;
• To provide adequate physical security for hardware and related items, ensure that systems are physically secure and that data is password protected and ensure that access to hotel systems and technology are protected from unauthorized access
• To evaluate colleagues’ needs and system functionality;
• To plan, develop and implement the IT budget, obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness;
• To support Department Heads and Human Resources by co-ordinating on-going application training and ensuring that systems are used properly, productively to ensure that full benefits can be realised;
• To ensure that all legal requirements pertaining to software and software licenses are adhered to and that no illegal software is being used in the hotel;
• To follow the guidelines given in any standards and other documentation produced by the region or the group;
• To ensure all local procedures and reporting comply with all MOHG Policies and Procedures and assist internal and external audit personnel in validating compliance.
• Publish and maintain the hotel’s business continuity plan for IT&T emergencies that is incorporated into the hotel’s operational BCP

To be a successful Director of IT candidate, you will have:

• A degree in information technology or a similar discipline coupled with a minimum 3 years’ experience in hotel system management, alternatively a minimum of 5 years in the hotel industry working at a senior management level.
• Experience and education on Microsoft networking preferably with an updated certification of MCSE (Microsoft Certified System Engineer)
• Experience and education on Cisco and Ruckus network equipment
• Proficiency in Microsoft suite of office application products
• Strong Server and desktop maintenance and troubleshooting experience
• Experience and knowledge of the following core hotel systems: SMS|Host property management; Delphi sales and catering; Infrasys point of sale; Sun Systems back office; Moreton Bay Purchasing Management; Alice rapid response; Keylock and related system; IP PBX, Call Accounting, Voice Mail; IP In-room entertainment system; High speed internet access; Systems specific to the local hotel
• Analytical approach to problem solving and a regard for detail and accuracy
• Skill and proven experience in project management
• Excellent leadership, teamwork, and inter-personal skills

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• Discounted stays at our beautiful properties across the Group
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket giveaways and a 50% contribution to your pension fund;
• Travel allowance of €0,21 per kilometre for distances of 5 kilometres or more;
• F&B Discount – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.