Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.
About the job
Based at the Mandarin Oriental Mayfair within the People & Culture Department in London, the Director of People & Culture is responsible for the overall People and culture strategic direction and the management of the People & Culture team.
The Director of People & Culture will be responsible for the following:
Define and lead the properties’ people strategy, ensuring alignment with business objectives, brand values, and a culture of excellence.
Foster a positive, inclusive, and respectful work environment where colleagues feel engaged, supported, and empowered to thrive.
Oversee talent acquisition and workforce planning, ensuring the recruitment of high-calibre colleagues who reflect the hotel’s standards.
Develop and implement learning and development programs to enhance skills, support career progression, and build internal leadership.
Promote colleague well-being, diversity, equity, and inclusion, embedding these principles into daily practices and long-term initiatives.
Act as a trusted advisor to leadership, supporting decision-making with strategic insights on organizational structure, culture, and people performance.
Oversee performance management processes, ensuring fair evaluations, meaningful feedback, and consistent development planning.
Manage compensation, benefits, and recognition programs, maintaining market competitiveness while fostering colleague motivation and retention.
Ensure compliance with local labor laws and resort policies, while maintaining high ethical and confidentiality standards.
Monitor and enhance colleague engagement, using feedback tools and action plans to continually improve the colleague experience.
Reports into General Manager and is part of the EXCO team.
As Director of People & Culture we expect from you:
Solid experience in people and culture or HR leadership roles, ideally within luxury hospitality or international resort environments
Strong understanding of organizational culture, colleague engagement, and talent development
Excellent interpersonal, communication, and influencing skills
Strategic mindset with the ability to translate vision into actionable plans
Experience in leading change and building inclusive, high-performing teams
High level of integrity, emotional intelligence, and confidentiality
Fluency in English; additional languages are an advantage
Degree in Human Resources, Organizational Psychology, Business, or a related field
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
1 paid Charity Day per year to dedicate to a charity of your choice
Season ticket loan & cycle to work scheme
Free meals on duty & uniform dry-cleaning services
Increased holiday entitlement with Length of Service, up to 33 days off
The Assistant Chief Concierge will help the Chief Concierge to supervise the concierge team who provide 5 star services to all guests and colleagues. The Assistant Chief Concierge will lead the team in turning moments into memories for our guests....
An ideal candidate must have previous internship or relevant work experience in a luxury hotel environment and speak Russian, French, Italian, Spanish, German or Arabic language in addition to English.
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