Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

About the job

We are looking for an empowering Director of People & Culture who will be the business partner to the General Manager and Leadership team, responsible for translating business strategies into relevant and actionable People & Culture plans.

You will be responsible for building a cohesive People & Culture Team with competencies to deliver value-added HR solutions, which will create the Mandarin Oriental culture to attract, retain and engage talents with an emphasis on creating colleague experiences that replicates the ones that Mandarin Oriental would expect our guests to experience and to identify key performance measures to track the return on investment of People & Culture programs and services.

As Director of People & Culture, you will be responsible for the following duties:

• Formulation and implementation of the People & Culture strategy related to the hotel’s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
• Formulation and implementation of the hotels involvement in the local community together with members of the Leadership Team.
• Development of colleagues through coaching, mentoring and general communications. To use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback.
• Partner with the Senior Management team to devise, communicate and implement organizational structure, People & Culture programmes and activities that support ongoing business needs and deliver business outcomes.
• Provide effective tools and processes within the employee life cycle in the areas of recruitment, selection and orientation, learning and development, performance management, talent management and compensation and benefits programmes with the goal to attract and retain enthusiastic, and skilled colleagues who will deliver exceptional guest/colleague experiences in line with our brand promise.
• Develop a strategy for talent acquisition and recruitment taking into consideration the local nuances as well as retention of key colleagues.
• Define and communicate relevant HR and People & Culture metrics and/or KPIs to track the return on investment of programmes and services.
• Keep abreast of newest trends and innovations in the marketplace and be aware of competitors.
• Responsible for the compliance of relevant local labour laws and legislations.
• Act as the agent of continuous transformation, shaping processes and a culture that together improve the organisation’s capacity for change.
• Provide an infrastructure of planned training and development activity that meets the hotel, company and the individual.
• Responsible in driving the rationalisation of both the fixed and variable Human Resources expenses. Ensure alignments with the financial objectives and forecasts.

As Director of People & Culture, we expect from you:

• Extensive Human Resources Experience in Hospitality operations. Experience in Luxury Hotels preferred.
• Excellent leadership skills. Able to partner with General Manager and leadership team to foster our Mandarin Oriental People & Culture agenda.
• Effective communication skills both written and spoken, in English and Filipino, with strong presentation skills.
• Ability to assemble, analyse, understand integrated spreadsheets, and complex information.
• Prioritisation and organisational skills necessary to meet deadlines and project execution.
• Knowledgeable of Philippine legislation and processes and proficiency in payroll and HR systems.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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