The Sirēya Desaru Coast is looking for a Director of Revenue to join our Sales & Marketing Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Director of Revenue is responsible for maximizing room revenue and profitability by developing and implementing effective pricing strategies, distribution tactics, and demand forecasting. The role leads the revenue management function to ensure the hotel achieves optimal market share, average daily rate (ADR), and occupancy in alignment with brand and business goals.

As Director of Revenue, you will be responsible for the following duties:

• Using the tools provided and in compliance with the MO standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, F&B space revenue generation, Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
• Understand the composition of hotel profitability and use this to evaluate different types of business so as to provide input to future rate setting and negotiation.
• Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.
• Conduct Rooms 'Revenue Cycle’ meetings with General Manager, DOSM, and Reservations.
• Facilitate the Revenue Room Meeting and generate reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
• Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
• Manage use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate.
• Train and support hotel teams on revenue system functionality and enhancements.
• Manage all channels (Internet direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with MO standards and rules.
• Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments.
• Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.
• Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.).
• Support and drive initiatives that ensure the business achieves its Key Metrics.
• Analyze competitor pricing, market trends, and STR reports to benchmark performance.

As Director of Revenue, we expect from you: 

• Strong knowledge of local businesses and business trends required.
• Minimum of 3 years of Revenue and Reservations experience including management experience.
• Strong analytical and strategic thinking skills.
• Proficient in RMS (e.g., IDeaS, Duetto), PMS (e.g., Opera), and Excel.
• Excellent communication and decision-making abilities.
• High attention to detail and ability to interpret complex data.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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