The Director of Revenue Management is responsible for leading the development and implementation of revenue strategies, techniques, best practices, and driving total revenue management across the Hotel. He/she is responsible for pricing, inventory management, and analysis in line with Hotel and MOHG standards and policies.
Major responsibilities
Proactively manage inventory for the Hotel to maximize revenue in all areas.
Ensure a consistent and rational pricing and yield strategy across all channels and all segments according to the MOHG pricing guidelines.
Accurately prepare Monthly and Weekly Forecasts for all transient segments, group, and other business units.
Participate in the preparations of the transient and group rooms budgets, with the input of sales and contribute to the development of the transient and group portion of the Hotel's marketing plan.
Proactively provide data to the team for the purpose of analysing and evaluating specific business segments, specific accounts, market segment mix (Group vs. Transient and its sub-segments), room type demand, channel production and geographical mix, recognizing trends and patterns.
Proactively analyse and communicate business trends and booking pace to revenue team in comparison to the market, last year, forecast and budget.
Continually analyse transient demand, price sensitivity and booking patterns, recognize trends and their relevance to one another and provide pricing, inventory and selling strategy recommendations.
Assist in providing recommendations for Corporate and Leisure account strategies based on past production and future expectations.
Assist in developing 3-month, 6-month, and 12-months strategic action plans for the management of the transient revenues.
Work with the Sales Department and define booking terms, conditions, and allotments for all transient segments.
Job Requirements
Degree in related discipline
At least 10 years of related revenue management and optimization experience, preferably with an international luxury hotel chain company
Excellent understanding and experience in revenue management and pricing strategies
Comprehensive understanding of key analytical tools (Tableau, Business Objects, SQL, etc.)
Proven ability and track record in identifying growth opportunities and converting them into successful outcomes
The F&B Executive is responsible to assist Managers to ensure a smooth operation. He/She will have to respond proactively to guest queries and to ensure guest's satisfaction are met at all time.
General
Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
Main...
The Telephone Operator is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Emirates Palace Mandarin Oriental policies and procedures.
Mandarin Oriental, Lago di Como’s Reservations Agent is in charge of timely and accurately taking bookings, via e-mail and by telephone, ensuring that MOHG’s standards are respected and surpassed at all times.
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