The Sirēya Desaru Coast is looking for a Director of Rooms to join our Sales & Marketing Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Director of Rooms is responsible to ensure the efficient running of the entire Rooms Division through achieving budgeted Colleagues Satisfaction, Guest Satisfaction and GOP results for each area.

As Director of Rooms, you will be responsible for the following duties:

• Align management style, working practices and conduct with The Sirēya Desaru Coast and The Sirēya Desaru Coast’s vision, Global Support values, operating standards and policies.  To comply with The Sirēya Desaru Coast’s code of conduct at all times.
• Personally build clear and open lines of communication with all departments.
• Understand and abide by all Government laws relating to Rooms Division.
• Be actively involved with the analysis of the GSQ portal. Manage guest feedback system relating to GSQ surveys.
• Be critical and demanding of operating standards.
• Manage all external contracts to ensure aligned service is received maximizing value for money.
• Monitor and control all financial aspects of the business including the preparation of the annual business plan.
• Implement and monitor programs to maintain the condition of Hotel assets in all Rooms Division areas.
• Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace. Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Be innovative with everything you do.
• Create an environment that trains, develops, coaches and mentors colleagues.
• Dedicate time to your personal development.
• Where required develop policy, formulate direction and strategy.
• Conduct weekly SMART Plan review with all direct reports to ensure follows up to achieve the agreed goals & objectives.
• Actively participate in sales presentations, property tours and customer meetings.
• Conduct monthly walkthrough with Engineering, Housekeeping and DH to ensure action and standards are maintained.
• Deliver a monthly report on Key issues, developments, outstanding works, and personal and financial concerns to GM and cc EXCOM.
• Directly manage certain departments that have been assigned by GM.
• Undertake additional duties as requested by the General Manager of the Hotel.

As Director of Rooms, we expect from you: 

• Strong leadership and organizational skills.
• Excellent interpersonal and communication skills.
• Strong financial acumen and problem-solving skills.
• High attention to detail and quality standards.
• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum of 5–7 years of experience in hotel operations, with at least 3 years in a leadership role within the Rooms Division.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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