We are looking for a passionate and results-oriented Director of Sales who will play a key role in shaping our commercial success and strengthening our market presence.

As the Director of Sales, you will lead the Sales function of Mandarin Oriental Marrakech, developing, executing, and optimizing the commercial strategy to maximize revenue across all segments (Rooms, F&B, Spa, events). You’ll work closely with Marketing, Revenue Management, Reservations, and other departments to ensure alignment and performance.

Key Responsibilities

• Develop and implement a comprehensive sales strategy and plan for all market segments (corporate, luxury leisure, group / MICE, events) to achieve the hotel’s revenue targets.
• Lead, coach, and manage the sales team, setting targets, monitoring performance, and ensuring strong client relationships.
• Identify new business opportunities and expand the hotel’s customer base, both locally and internationally.
• Manage key accounts and partnerships (luxury travel agents, corporate clients, tour operators).
• Coordinate with Revenue Management & Marketing to optimize pricing, positioning, and sales campaigns.
• Forecast trends, analyze market data, competitive environment, and adjust strategies accordingly.
• Oversee the preparation of proposals, contracts, negotiations, and follow-ups to close business.
• Ensure excellent client service throughout the sales process, maintaining the brand standard of Mandarin Oriental.

Qualifications & Skills

• Proven experience (typically 7-10+ years) in senior sales leadership roles in luxury hotels or luxury hospitality/resorts.
• Strong track record of achieving revenue / sales targets, especially across multiple segments like groups/MICE, leisure, corporate.
• Excellent leadership & interpersonal skills; experience managing a diverse sales team.
• Strategic thinking, with ability to anticipate market trends and adapt quickly.
• Outstanding negotiation, presentation, and networking skills.
• Fluent in English and French; proficiency in Arabic would be a strong plus.
• Good familiarity with sales & reservation systems, CRM tools, and digital sales channels.
• Flexibility to travel as needed, attend trade shows, etc.