DIRECTOR OF SALES - MICE
Mandarin Oriental, Kuala Lumpur
We are looking for a true MICE hunter, someone who knows where the business is, how to access decision-makers, and how to win consistently in a competitive luxury market.
This is a hands-on commercial leadership role with full accountability for driving new MICE demand (conferences, meetings and banqueting) and delivering the business development targets for the hotel.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.
About the job
Based at the Mandarin Oriental, Kuala Lumpur / within the Sales & Commerce Department in Kuala Lumpur, the Director of Sales - MICE oversees and directs all aspects of the Banqueting, Conferences & Meetings Department. Responsible for annual expenditure for all MICE sales activities and control of the budgeted expenditure by a monthly forecast. The Director of Sales - MICE reports to the Director of Commercial Strategy
As Director of Sales - MICE, you will be responsible for the following duties:
Fully responsible for the business development target of conferences, meetings and banqueting functions for the hotel.
Analyze market changes and, under the direction of the Director of Commercial Strategy, implement programmes to respond and win.
Support sales managers in closing major accounts / difficult leads across segments — you lead the key wins personally.
Organize and coordinate site inspections and FAM trips with the Catering & Event Services team to ensure programmes are handled professionally end-to-end.
Be an active member of the industry/community through relevant associations when appropriate.
Ensure departmental procedures, policies, LQE and MO Pillars are followed and practiced by all staff
As Director of Sales - MICE, we expect from you:
Strong knowledge of the MICE market (how buying decisions are made, who influences, where to find demand).
Proven negotiation and selling skills with clear examples of closing large / complex business.
Excellent professional presentation and influencing skills (client-facing, senior stakeholder level).
Minimum 5 years’ Director of Sales experience with MOHG or another hotel company.
Degree or Diploma in Hospitality Management or Business Administration.
Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.
We’re Fans. Are you?
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