Mandarin Oriental Punta Negra, Mallorca is looking for a Director of Security to join our security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Director of Security, you will be responsible for the practical application of security measures ensuring the safety and wellbeing of Guests and Associates, as well as protection of the Company’s property from loss or damage. To manage and control the Fire, Life, Health, Safety and Security function for the hotel, through the effective development and implementation of appropriate security and risk management policies. To provide a safe and secure environment for colleagues and guests.

As Director of Security, you will be responsible for the following duties:

• Develop and implement effective procedures to ensure that the hotel’s and Company’s property are protected whilst also providing a safe environment for colleagues and guests.
• To manage and lead the Security Team, liaising with external agencies as appropriate.
• To ensure that effective procedures and records are in place to ensure that the hotel is protected in case of fire and other such emergencies.
• Carry out relevant safety and security audits in hotel to ensure that all procedures are being followed, taking corrective action as required.
• To be responsible for the Health and Safety Committee.
• To deal with any incidents involving the police or other law enforcement agency, maintaining good relationships with them.
• Ensure that hotel’s Health and Safety manuals are up to date, monitor health and safety and keep all appropriate records to ensure the company complies with all relevant legislation.
• Maintain a good working relationship with contractors in relation to special projects.
• Carry out appropriate management training and communication to ensure that all Hotel managers are aware of legal obligations relating to FLHSS.
• Develop and maintain a sound working knowledge of related FLHSS hardware appropriate to the business, be responsible for workings and maintenance of such equipment.
• Manage and implement Mandarin Oriental Punta Negra, Mallorca training plan within security areas to ensure consistent service delivery and colleague development.
• Maintain high colleague satisfaction in all operational areas by actioning issues of concern as measured by colleague satisfaction surveys.
• Ensure effective communication throughout the security department and ensure excellent inter-departmental communication systems are in place with key areas.
• Contribute to the production and implementation of annual budget plans and long-term strategic plans.

As Director of Security, we expect from you:

Experience and education

• Extensive security experience in Luxury Hotels/Resorts preferred.
• Bachelor's degree in Security Management, Hospitality Management, Criminal Justice, or a related field.
• Certification in security management or law enforcement training is highly preferred.
• Additional certifications in safety and emergency response (e.g., first aid, fire safety) are an advantage.

Technical Skills

• Strong knowledge of Security processes and Sound & Safety, Fire & Evacuation procedures.
• Excellent organizations skills and ability to work effectively under pressure managing priorities
• Able to work in a high-pace and dynamic operation.
• Able to work together with other colleagues in a pleasant, friendly and helpful manner.
• Excellent communication skills in Spanish and English.
• Willing to work a flexible schedule including morning, afternoon, overnight, weekends and holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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